Using Whisper + Live monitoring/listen + Barge

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Using Whisper + Live monitoring/listen + Barge

Postby vkad » Thu May 17, 2018 12:08 pm

How stable are

-whisper
-listen/monitor
-barge

in Asterisk 13.20 (using asterisk 13.20 on vicibox 8)
Vicibox 8.0.1 (Asterisk 13.21.0-vici) + Remote WebRTC Agents
Version: 2.14b0.5 | SVN: 2990 | DB Version: 1548
1 x DB + Web + Dialer - E3 1270 v6 + 16gb ddr4 + 256gb SSD
2 x Additional Dialer - E3 1270 v6 + 8gb ddr4 + 256gb SSD
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Re: Using Whisper + Live monitoring/listen + Barge

Postby mflorell » Thu May 17, 2018 2:57 pm

Listen/Montor/Barge have always been stable. Whisper is using newer options within Asterisk 1.8 and higher, and it appears to be pretty stable when using those versions.
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Re: Using Whisper + Live monitoring/listen + Barge

Postby vkad » Mon May 21, 2018 4:25 pm

I have set them up and they work fine... But there is always a spike in asterisk load whenever we use any of these features...Is that normal....
Usually our load is around 4-6 on a 8 core system. But it goes to 11-13 when we start live listening...etc.

Is that something that is normal or we have misconfigured something here?
Vicibox 8.0.1 (Asterisk 13.21.0-vici) + Remote WebRTC Agents
Version: 2.14b0.5 | SVN: 2990 | DB Version: 1548
1 x DB + Web + Dialer - E3 1270 v6 + 16gb ddr4 + 256gb SSD
2 x Additional Dialer - E3 1270 v6 + 8gb ddr4 + 256gb SSD
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Re: Using Whisper + Live monitoring/listen + Barge

Postby mflorell » Mon May 21, 2018 7:16 pm

The only significant load I've seen when using these features is when the monitoring phone is not hung up, but is instead put on hold, resulting in many stuck channels that inflate the load on the server.
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Re: Using Whisper + Live monitoring/listen + Barge

Postby vkad » Tue May 22, 2018 2:49 am

We use webphone. So when we listen to a live call, we usually refresh the page to hang up the call (are these considered hung or on hold)?
Vicibox 8.0.1 (Asterisk 13.21.0-vici) + Remote WebRTC Agents
Version: 2.14b0.5 | SVN: 2990 | DB Version: 1548
1 x DB + Web + Dialer - E3 1270 v6 + 16gb ddr4 + 256gb SSD
2 x Additional Dialer - E3 1270 v6 + 8gb ddr4 + 256gb SSD
vkad
 
Posts: 208
Joined: Thu Nov 09, 2017 3:46 am

Re: Using Whisper + Live monitoring/listen + Barge

Postby mflorell » Tue May 22, 2018 6:58 am

You would have to look at the Asterisk "core show channels verbose" output to see if those calls are being hung up or not.
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Re: Using Whisper + Live monitoring/listen + Barge

Postby vkad » Tue May 22, 2018 7:17 pm

Are these calls usually hung up?
Vicibox 8.0.1 (Asterisk 13.21.0-vici) + Remote WebRTC Agents
Version: 2.14b0.5 | SVN: 2990 | DB Version: 1548
1 x DB + Web + Dialer - E3 1270 v6 + 16gb ddr4 + 256gb SSD
2 x Additional Dialer - E3 1270 v6 + 8gb ddr4 + 256gb SSD
vkad
 
Posts: 208
Joined: Thu Nov 09, 2017 3:46 am

Re: Using Whisper + Live monitoring/listen + Barge

Postby mflorell » Tue May 22, 2018 7:36 pm

They certainly should be. If they are not, something else is going wrong. I've only seen it happen once on one client's system, and they were not using WebRTC phones for the monitoring. I was never able to replicate the issue like the client was able to, but they couldn't tell me what softphone their managers were using either.
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Re: Using Whisper + Live monitoring/listen + Barge

Postby vkad » Wed May 23, 2018 3:24 pm

We use webrtc...
Just 3 calls for AMD running for around 3 hours on core show channels verbose...I don't know why.
Vicibox 8.0.1 (Asterisk 13.21.0-vici) + Remote WebRTC Agents
Version: 2.14b0.5 | SVN: 2990 | DB Version: 1548
1 x DB + Web + Dialer - E3 1270 v6 + 16gb ddr4 + 256gb SSD
2 x Additional Dialer - E3 1270 v6 + 8gb ddr4 + 256gb SSD
vkad
 
Posts: 208
Joined: Thu Nov 09, 2017 3:46 am

Re: Using Whisper + Live monitoring/listen + Barge

Postby LC2003 » Thu Aug 09, 2018 7:44 am

vkad wrote:We use webphone. So when we listen to a live call, we usually refresh the page to hang up the call (are these considered hung or on hold)?

hi i have a fresh install vicibox 8 with webrtc , what i must doing to listen to agent ?
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