How to play Moh in queue without answering

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

How to play Moh in queue without answering

Postby tarikzz » Wed May 23, 2018 9:04 am

Hello,

I receive inbound calls that are handled by the queue before being answered by off-hook agents. Is there a way to not answer the call until the agent get it ?

In my scenario the music on hold of the queue should be played as early media, and the real answer should be done only when an agent gets the call.

Thank you

Vicidial-2.9.441a-140612.1628.2.go | Asterisk 1.8.23.0-1_centos5.go RPM |CentOS release 5.11
5 to 7 off-hook agents.
Linux vicibox8 4.4.140-62-default #1 SMP Tue Jul 17 12:14:34 UTC 2018 (951943d) x86_64 x86_64 x86_64 GNU/Linux
Asterisk 11.25.3-vici
Maria DB 10.2.16-MariaDB-log. Apache/2.4.23 (Linux/SUSE) PHP 5.5.14
RAM 32G
CPU x8 3.50GHz
tarikzz
 
Posts: 22
Joined: Sun Apr 15, 2018 8:02 am

Re: How to play Moh in queue without answering

Postby mflorell » Wed May 23, 2018 9:12 am

That is not currently a feature of VICIdial.
mflorell
Site Admin
 
Posts: 18338
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Support

Who is online

Users browsing this forum: No registered users and 74 guests