Recording ID does not link Call ID

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Recording ID does not link Call ID

Postby vkad » Wed May 23, 2018 3:14 pm

Why do calls list recording id next to them...

We sometimes have 20-30 recording for each customer and more than twice that call logs with Answering machines, Na, etc...
This means that we have to associate calls with recordings using amount of seconds of recording and call time....

Is there an easier way for us to link recordings and calls in the lead page.
Vicibox 8.0.1 (Asterisk 13.21.0-vici) + Remote WebRTC Agents
Version: 2.14b0.5 | SVN: 2990 | DB Version: 1548
1 x DB + Web + Dialer - E3 1270 v6 + 16gb ddr4 + 256gb SSD
2 x Additional Dialer - E3 1270 v6 + 8gb ddr4 + 256gb SSD
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Re: Recording ID does not link Call ID

Postby mflorell » Wed May 23, 2018 6:10 pm

I don't understand the question, recordings should have the lead_id in the recording_log record.
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Re: Recording ID does not link Call ID

Postby vkad » Sun May 27, 2018 3:09 pm

why are recordings not linked to the specific call record
Vicibox 8.0.1 (Asterisk 13.21.0-vici) + Remote WebRTC Agents
Version: 2.14b0.5 | SVN: 2990 | DB Version: 1548
1 x DB + Web + Dialer - E3 1270 v6 + 16gb ddr4 + 256gb SSD
2 x Additional Dialer - E3 1270 v6 + 8gb ddr4 + 256gb SSD
vkad
 
Posts: 208
Joined: Thu Nov 09, 2017 3:46 am

Re: Recording ID does not link Call ID

Postby mflorell » Sun May 27, 2018 11:00 pm

There are several reasons for that, could be configuration, could be a manual dial call that never picked up, could be a carrier issue. Without specific examples, I can't go into much more detail.
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Re: Recording ID does not link Call ID

Postby vkad » Mon May 28, 2018 8:36 pm

I mean, why aren't they linked to each other on the lead page...

There is a separate recording log and it can't be linked to the call records on the lead page. There is no identifying information that links them on the lead page..
Vicibox 8.0.1 (Asterisk 13.21.0-vici) + Remote WebRTC Agents
Version: 2.14b0.5 | SVN: 2990 | DB Version: 1548
1 x DB + Web + Dialer - E3 1270 v6 + 16gb ddr4 + 256gb SSD
2 x Additional Dialer - E3 1270 v6 + 8gb ddr4 + 256gb SSD
vkad
 
Posts: 208
Joined: Thu Nov 09, 2017 3:46 am


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