No one is in your session: 8600051 - Problem

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No one is in your session: 8600051 - Problem

Postby IsleMan-Bar » Sun Jun 03, 2018 5:31 am

Just installed vicibox 8.0.1 with asterisk 11.25.3-vici (The basic vicibox installation from the website).

I made a campaign set up a default dial plan for it (X) , loaded the leads and now when I log in with an agent user I made I get this error 'No one is in your session: 8600051'.

The leads seem to be in the hopper + it shows they are being loaded every minute in the logs ( in /var/log/astguiclient hopper.2018-06-03) so I infer this is not a hopper issue

I have seen many people posting about this problem ,but haven't found any answer as helpful for my issue...
IsleMan-Bar
 
Posts: 2
Joined: Sun May 27, 2018 7:33 am

Re: No one is in your session: 8600051 - Problem

Postby IsleMan-Bar » Sun Jun 03, 2018 7:45 am

Oh such a silly issue - the agent was not configured properly.

When I had the agent configured properly I just answered the call and it started to work (You need to answer the call with the agent before you start taking calls - as it says in the manual :D)

This issue fixed....!! I have another one regarding leads not found in the campaign but this I will put in a new thread.
IsleMan-Bar
 
Posts: 2
Joined: Sun May 27, 2018 7:33 am


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