Custom dispositions not showing in modify Leads

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Custom dispositions not showing in modify Leads

Postby mubeen » Tue Jun 05, 2018 5:15 pm

Hi,

I have ViciBox v.8.0.1 installed
VERSION: 2.14-667a
BUILD: 180331-1715

I have configured custom dispositions in Campaign. Agents can view and dispose properly however those custom dispositions are not being showed to quality agents or supervisors when they try to change by going in modify leads from user stats.
ViciBox v.8.0.1
VERSION: 2.14-667a
BUILD: 180331-1715
mubeen
 
Posts: 116
Joined: Mon Feb 19, 2018 1:49 pm

Re: Custom dispositions not showing in modify Leads

Postby mubeen » Fri Jun 08, 2018 9:16 am

I was reading manager's manual but didn't find anything about status not showing in modify leads....Can anyone guide me how to change dispositions?
ViciBox v.8.0.1
VERSION: 2.14-667a
BUILD: 180331-1715
mubeen
 
Posts: 116
Joined: Mon Feb 19, 2018 1:49 pm

Re: Custom dispositions not showing in modify Leads

Postby mflorell » Fri Jun 08, 2018 9:36 am

The Modify Lead page will only display the campaign statuses belonging to the campaign of the list that the lead you are modifying is in. Check to see the list that the lead you are modifying is in, and then check that it is in the campaign with the campaign statuses that you added. Also, the statuses must be SELECTABLE = Y to show up in the list of status options.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Custom dispositions not showing in modify Leads

Postby mubeen » Tue Jun 12, 2018 8:35 am

Both the agent and admin / quality person are in same campaign and in same ingroup. please see the image

https://imgur.com/a/hwlaW9R
ViciBox v.8.0.1
VERSION: 2.14-667a
BUILD: 180331-1715
mubeen
 
Posts: 116
Joined: Mon Feb 19, 2018 1:49 pm

Re: Custom dispositions not showing in modify Leads

Postby mflorell » Tue Jun 12, 2018 9:58 am

What matters is what list the lead is in, not the users viewing the modify page.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


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