Lots of calls (autodialing) with dead air and no beep sound.

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Lots of calls (autodialing) with dead air and no beep sound.

Postby vkad » Mon Jun 11, 2018 2:52 pm

The agents are getting quite a few calls with no *boop* sound just before the calls. These calls are usually dead air and there is nothing on them.

What could be reason for these?

All the servers are on 20-30% load
Vicibox 8.0.1 (Asterisk 13.21.0-vici) + Remote WebRTC Agents
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Re: Lots of calls (autodialing) with dead air and no beep so

Postby williamconley » Mon Jun 11, 2018 3:00 pm

Sounds like it could be either false answers or calls being cut off as they get to the agents. Check your asterisk logs to see if they are being cut off by the carrier as they are being transfered to an agent. Try dialing a few of the numbers manually and see if you get more information.
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Re: Lots of calls (autodialing) with dead air and no beep so

Postby teleinx » Tue Jun 12, 2018 9:56 pm

false answers = FAS collect the calls that had the issue and contact your carrier immediately.
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Re: Lots of calls (autodialing) with dead air and no beep so

Postby vkad » Thu Jun 14, 2018 1:30 pm

NO FAS anymore, and we removed a lot of 404s, 408s & 503 (invalid numbers) but still a lot of blank calls.

What else could be it?

The carrier wouldn't get anything out of disconnecting a call....
Vicibox 8.0.1 (Asterisk 13.21.0-vici) + Remote WebRTC Agents
Version: 2.14b0.5 | SVN: 2990 | DB Version: 1548
1 x DB + Web + Dialer - E3 1270 v6 + 16gb ddr4 + 256gb SSD
2 x Additional Dialer - E3 1270 v6 + 8gb ddr4 + 256gb SSD
vkad
 
Posts: 208
Joined: Thu Nov 09, 2017 3:46 am

Re: Lots of calls (autodialing) with dead air and no beep so

Postby teleinx » Wed Jun 20, 2018 10:28 pm

vkad wrote:NO FAS anymore, and we removed a lot of 404s, 408s & 503 (invalid numbers) but still a lot of blank calls.

What else could be it?

The carrier wouldn't get anything out of disconnecting a call....


FAS can and will happen on valid numbers. Don't assume that since you removed bad numbers that FAS was also taken out of the picture. FAS does not discriminate. To me it sounds like FAS.
VoIP carrier spesilizing in vici dial.
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