INBOUND_MANUAL campaign logs in agents as closers

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INBOUND_MANUAL campaign logs in agents as closers

Postby ConnectedDialer » Tue Jun 26, 2018 10:20 am

INBOUND_MANUAL campaign logs in agents as closers and they are not receiving inbound calls (call goes to voice mail configured for the in group). What do I need to do to have them appear as available instead? They are not dialing automatically, just manual dial and in groups.
Vicibox 8.0.1 from .iso
VICIDIAL: 2.14-644a BUILD: 171130-0036
Asterisk 11.25.3-vici
Single Server
No Digium/Sangoma Hardware
No Extra Software After Installation
Custom PC - XEON E5-1607
ConnectedDialer
 
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Re: INBOUND_MANUAL campaign logs in agents as closers

Postby jmathew » Sat Jul 07, 2018 12:19 am

Select checkbox infront of Blended Calling at the green inbound group selection screen when the agent logs in and check.
jmathew
 
Posts: 50
Joined: Sat Jan 14, 2012 10:29 am


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