Telling if call's inbound or outbound with disposition

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Telling if call's inbound or outbound with disposition

Postby ConnectedDialer » Thu Jul 05, 2018 1:17 pm

When using Disposition call URL, how can I tell if the call is inbound or outbound reliably?

And would it be still accurate if the call was later transfered to a closer?

Thanks!
Vicibox 8.0.1 from .iso
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Asterisk 11.25.3-vici
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Re: Telling if call's inbound or outbound with disposition

Postby mflorell » Thu Jul 05, 2018 3:37 pm

You can look at the campaign variable and see if it is an in-group(inbound) or a campaign(outbound).

You will only be able to see the last leg that the call was on, so if it was transferred to a close, it would appear inbound because the last leg was inbound to an in-group.
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Re: Telling if call's inbound or outbound with disposition

Postby ConnectedDialer » Mon Jul 09, 2018 12:42 pm

Thank you mflorell!
Vicibox 8.0.1 from .iso
VICIDIAL: 2.14-644a BUILD: 171130-0036
Asterisk 11.25.3-vici
Single Server
No Digium/Sangoma Hardware
No Extra Software After Installation
Custom PC - XEON E5-1607
ConnectedDialer
 
Posts: 52
Joined: Wed Jun 06, 2018 11:14 am


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