2 audio at the same time

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2 audio at the same time

Postby Leckbush » Tue Jul 31, 2018 8:26 pm

Hi he have issue about when the agent answer the calls, he/she hear the customer voice at the same time a answering machine voice, both voice sound the same time. Thanks in advance




Version:2.12b0.5 Build:160517-1927 (2016) | Vicibox: v.7.0.3-160505 | ASterisk 11.22.0 | Single Server
Server 1: ViciBox v.8.1.2 181002 | Single Machine | VERSION: 2.14-580c BUILD: 190406-1615| Asterisk 13.21.1-vici
i7-4790K - 16GB DDR3 - 1TB HDD
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Re: 2 audio at the same time

Postby dspaan » Sat Aug 04, 2018 3:48 pm

Can you tell us more about your setup, what kind or hardware or virtualized, does it happen during outbound or inbound, what kind of internet connection do you have, how many agents, what is the server load average, what is the distance of agents to the server, is the server dialing national/international, what kind of provider do you use, what kind of phones?
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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Re: 2 audio at the same time

Postby williamconley » Sat Aug 04, 2018 4:23 pm

Please show asterisk CLI output from a single example.

Also please describe the call type: Inbound? Outbound? Manual Dial? Autodial? Transfers from one agent to another within Vicidial? Or Transfers from a 3rd party selling you these calls?
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Re: 2 audio at the same time

Postby frequency » Sat Aug 04, 2018 11:51 pm

You're probably getting double getting calls, most likely due to high load on your servers. Please review your load while this happens and let us know.
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