vicidial.org

I have a vicidial installed on normal dual core desktop system. I have been successfully running 3-4 agents on a campaign for last one week. Yesterday during the mid day the calls slowed down and those that were coming had no audio - both ways. When the call connects there is no data shown on the vici customer info screen. When the far side disconnects, the asterisk takes a while to terminate(not sure if it's even terminating the calls).

I did the following:
1. checked vicidial auto call table - has no records
2. there is no error on asterisk cli other than "vicidial utils.c:1446 ast_careful_fwrite: fwrite() returned error: Broken pipe"
3. there are few periodic notices " NOTICE[1589]: chan_sip.c:28490 handle_request_register: Registration from '24 <sip:24@mypublicip:65476>' failed for '40.89.133.72:55029' - Wrong password". When reverse lookup that ip, it says Microsoft. Not sure if this has something to do.
4. the recordings are not in monitorDone/MP3 for yesterday's half day calling, instead I see them in monitorDone/Orig
5. I am not finding the MySQL log file. but the MySQL service is running as I am able to query the Asterisk database.
6. I don't see any critical errors in Apache logs.
7. I restarted MySQL and Apache service but that didn't help.
8. I restarted the server with no luck.
9. Tried taking calls, the far side connects but Agent cannot(Agent is in conference) and no info on UI so no way to hang-up. Since campaign is in auto-mode it keeps calling the leads(which can be seen using Asterisk cli) but is unable to end it to the Agent.

I am not sure where to look more to investigate further. Suggestions?

Check if there are any table corrupted in the MySQL Server

omarrodriguezt wrote:Check if there are any table corrupted in the MySQL Server

True!

Code: Select all

mysqlcheck --all-databases --auto-repair

Next: Provide a single Asterisk CLI example of a failed call from beginning to end. Not 3000 lines of unrelated code. Not 37 calls all mixed together. ONE call, start to finish.

In future you should also be sure to specify inbound vs outbound calls. Try multiple carriers (if you only have one carrier, obviously this is a good time to rectify this oversight, you must have Two and Should have Three.)

Hello so this issue is more likely on MySQL corrupt table right.