Detect Switched off phone

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Detect Switched off phone

Postby sohaib » Sat Sep 08, 2018 2:36 am

Hi,

I am running autodialer for a client, and client need to get the list of switched off phone. how can i differentiate the switched off phone / auto vm / no answer. I know i can get no answer and auto voicemail, but how can i get switched off phone list?

Please let me know if there is any built-in status code for this or i need to make any changed to get this.

Thanks you.

Sohaib Khan


VERSION: 2.14-669a
BUILD: 180411-1647
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Re: Detect Switched off phone

Postby sohaib » Tue Sep 11, 2018 12:55 am

anyone please?
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Re: Detect Switched off phone

Postby blackbird2306 » Tue Sep 11, 2018 6:28 am

It really depends on whether your carrier sends the right SIP response codes. Normally they are caught under "ADC" (Disconnected Number Auto - Carrier-received Disconnected number) or "ADCT" (Congested Number Auto - Carrier-received Congestion(19,21,34,38)). There is also "Enhanced Disconnect Logging" in system settings, which you can try out to cover more response codes as Disconnected/Congested (normally Vicidial considers some of them as NA).
Enhanced Disconnect Logging
This setting enables logging of calls that get a CONGESTION signal with a cause code of 1, 19, 21, 34 or 38. We usually do not recommend enabling this in the USA. Default is 0 for disabled.
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