Cannot approve lead in QC queue

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Cannot approve lead in QC queue

Postby dspaan » Fri Sep 14, 2018 2:17 am

We are using the QC queue on a daily basis to approve (pass) or cancel sales. Now we have a sale that won't go away when we set it to the QCPASS result.

Does anyone have advice on how to troubleshoot this? Is there a log that we can check?
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Cannot approve lead in QC queue

Postby dspaan » Fri Sep 14, 2018 4:26 am

Never mind, we had a mysql trigger that was block the QCPASS status to be set.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands


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