Customer's Number not Showing in Vicidial

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Customer's Number not Showing in Vicidial

Postby jash » Mon Sep 17, 2018 9:47 pm

Hi Everyone!

We provided several DIDs to our client where they can port forward their calls to us. When a customer dials their number, they are provided options. Once the customer chooses Options 4 and 5, the call automatically gets transferred to our site. The issue here is that instead of showing the customer's phone number on vicidial, the number that appears is our client's number or trunk line. Is there any way that the customer's phone number will appear instead? Badly need help!

Thanks,
Jash
jash
 
Posts: 2
Joined: Mon Sep 17, 2018 8:48 pm

Re: Customer's Number not Showing in Vicidial

Postby muyousif » Wed Sep 19, 2018 8:32 am

I believe if call forwarding is done outside vicidial nothing can be done in vicidial. It is responsibility of call forwarding switch to set required caller id before sending call to vicidial.
ViciBox v.6.0.3 | VERSION: 2.12-493a BUILD: 150703-2105 | Asterisk 1.8.29 | Cluster: 1 DB: 16Core@2.67GHz 16RAM | 1 WEB: 8Core@2.50GHz 16RAM | 8 Tel: QuadCore@2.93GHz 8RAM
muyousif
 
Posts: 111
Joined: Wed May 14, 2014 5:29 am

Re: Customer's Number not Showing in Vicidial

Postby jash » Wed Oct 24, 2018 9:10 pm

Thanks muyousif. Appreciate the help.
jash
 
Posts: 2
Joined: Mon Sep 17, 2018 8:48 pm

Re: Customer's Number not Showing in Vicidial

Postby williamconley » Wed Oct 24, 2018 9:12 pm

muyousif wrote:I believe if call forwarding is done outside vicidial nothing can be done in vicidial. It is responsibility of call forwarding switch to set required caller id before sending call to vicidial.

Well done muyousif 8-)
Vicidial Installation and Repair, plus Hosting and Colocation
SugarCRM integration - Customization and Add-ons - We Bring It All Together.
http://www.PoundTeam.com # 352-269-0000 # +44 (203) 769-2294 # +506 4001-8914
williamconley
 
Posts: 17565
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to Support

Who is online

Users browsing this forum: No registered users and 17 guests