Do not play agent alert sound for customer

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Do not play agent alert sound for customer

Postby dspaan » Tue Sep 18, 2018 9:29 am

We are using an agent alert sound in an ingroup to announce to an agent that they have a caller on the line who speaks a different language. But the caller also hears this alert prompt, does anyone know how this can only be played for the agent and not for the caller?
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
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Re: Do not play agent alert sound for customer

Postby mflorell » Tue Sep 18, 2018 12:17 pm

What is the "Agent Alert Delay" set to for that in-group?

How long is the Agent Alert Filename?
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Re: Do not play agent alert sound for customer

Postby dspaan » Tue Sep 18, 2018 12:36 pm

The agent alert sound is 3 seconds and the delay 1000 ms, so i suppose i need to at least set it to 3000? Never used that setting before.
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
dspaan
 
Posts: 1000
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Do not play agent alert sound for customer

Postby mflorell » Wed Sep 19, 2018 5:13 am

That is correct :)
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Location: Florida


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