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Do not play agent alert sound for customer
Posted:
Tue Sep 18, 2018 9:29 amby dspaan
We are using an agent alert sound in an ingroup to announce to an agent that they have a caller on the line who speaks a different language. But the caller also hears this alert prompt, does anyone know how this can only be played for the agent and not for the caller?
Re: Do not play agent alert sound for customer
Posted:
Tue Sep 18, 2018 12:17 pmby mflorell
What is the "Agent Alert Delay" set to for that in-group?
How long is the Agent Alert Filename?
Re: Do not play agent alert sound for customer
Posted:
Tue Sep 18, 2018 12:36 pmby dspaan
The agent alert sound is 3 seconds and the delay 1000 ms, so i suppose i need to at least set it to 3000? Never used that setting before.
Re: Do not play agent alert sound for customer
Posted:
Wed Sep 19, 2018 5:13 amby mflorell
That is correct
