[HELP] How to Make Calls Faster?

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[HELP] How to Make Calls Faster?

Postby ragingstriker » Tue Sep 18, 2018 5:09 pm

Hi I would like to ask if someone here know how to make outbound calls it took almost 1 minute to dial again
my campaign ratio settings are 3.5
is there any settings should i be aware of?

noob here and i just start using vicidial

vicidial version: 2.12-483a



Thanks for the help
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Re: [HELP] How to Make Calls Faster?

Postby ragingstriker » Tue Sep 25, 2018 5:45 pm

No one knows the Answer?
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Re: [HELP] How to Make Calls Faster?

Postby blackbird2306 » Wed Sep 26, 2018 6:07 am

What is your "Dial Timeout" and your "Drop Call Seconds" in campaign settings? How many agents, are we talking about ratio or adapt dial method?
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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Re: [HELP] How to Make Calls Faster?

Postby ragingstriker » Wed Sep 26, 2018 5:55 pm

hi blackbird2306

Thank you for responding,

Dial timeout = 28 seconds " Drop Call seconds = 5 seconds " only 6 agents " my settings are in ratio 3.25

Please Help, Thanks
ragingstriker
 
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Re: [HELP] How to Make Calls Faster?

Postby blackbird2306 » Mon Oct 01, 2018 7:41 am

Try these campaign settings:

Dial timeout = decrease e.g. 25 seconds
Drop Call seconds = 0
Auto Dial Level Threshold = DISABLED
Available Only Tally = N
Available Only Tally Threshold = DISABLED
---
Other interesting settings, which will change your dial "speed":
System settings (leave the default setting at 40)
Max FILL Calls per Second -This setting determines the maximum number of calls that can be placed by the auto-FILL outbound auto-dialing script on for all servers, per second. Must be from 1 to 200. Default is 40.

Server settings:
Max Trunks --> change it according to your carriers maximum concurrent lines
Max Calls per Second --> don't go over "4" otherwise your carrier could be pissed off and won't complete your calls
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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