Transfer Presets

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Transfer Presets

Postby hansg » Sat Nov 03, 2018 12:51 pm

Hi Guys,

I'm having a problem with my transfer presets. I have set 5 transfer numbers in the campaign settings.

When an agent is on the transfer interface, D1 and D2 are not working. Nothing happens when you click them.

D3, D4 and D5 work perfectly and change the number to be dialed. I can't figure out why the D1 and D2 are not doing the same.


It's also strange as if I set the Prepopulate transfer to Number 1 then it displays correctly but if I click onto D3 and then back to D1 nothing happens. It just stays as D3 Number.
Dual Core - 4GB DDR3 - 80GB SSD
Vicibox 9
VERSION: 2.14-751a
BUILD: 200425-0949
SSL Installed
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Re: Transfer Presets

Postby MJCoate » Tue Nov 06, 2018 10:04 am

Can you post a screenshot of the preset settings portion of the admin page? (don't forget to blur your xfer numbers)
Mike Coate | VICIdial Technical Support Staff
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Re: Transfer Presets

Postby hansg » Tue Nov 06, 2018 8:18 pm

MJCoate wrote:Can you post a screenshot of the preset settings portion of the admin page? (don't forget to blur your xfer numbers)


Certainly. I have also tried putting the number into the DTMF Fields as well. Still the same result

Image
Dual Core - 4GB DDR3 - 80GB SSD
Vicibox 9
VERSION: 2.14-751a
BUILD: 200425-0949
SSL Installed
hansg
 
Posts: 129
Joined: Wed May 11, 2016 8:56 pm

Re: Transfer Presets

Postby MJCoate » Sun Nov 11, 2018 4:32 pm

Ok, that is what I wanted to confirm. Sometimes people don't realize the DTMF fields are separate. What about the Javascript error console in the agent's browser? Does it show anything when clicking on the D1 or D2 links?
Mike Coate | VICIdial Technical Support Staff
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Re: Transfer Presets

Postby dspaan » Sun Nov 11, 2018 5:15 pm

As an alternative you could also use the Contacts module or the 'Enable Transfer Presets' campaign setting which gives you an extra menu on top of the campaign details page.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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