Inbound report - custom indicators

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Inbound report - custom indicators

Postby dspaan » Thu Dec 27, 2018 6:23 am

Can anyone tell me what these abbreviations mean?

---------- CUSTOM INDICATORS
GDE (Answered/Total calls taken in to this In-Group)
ACR (Dropped/Answered)
TMR1 (Answered within seconds/Answered)
TMR2 (Answered within seconds/Answered)


I looked in the manager manual but it only says this:

Next are custom indicators, which will show you different percentages for different inbound metrics
like Answered calls out of total calls.
Regards, Dennis

Vicibox 8.1.2
Version: 2.14b0.5
SVN Version: 3058
DB Schema Version: 1561
dspaan
 
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Re: Inbound report - custom indicators

Postby mflorell » Thu Dec 27, 2018 8:14 am

Honestly I don't even know what those abbreviations stand for, they were originally added for an Italian client over a decade ago, and I put them in as is.
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Re: Inbound report - custom indicators

Postby dspaan » Thu Dec 27, 2018 8:31 am

I can't translate them either, i will submit this in Mantis.
Regards, Dennis

Vicibox 8.1.2
Version: 2.14b0.5
SVN Version: 3058
DB Schema Version: 1561
dspaan
 
Posts: 1119
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands


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