I've seen this on a few servers and don't know where it's coming from. When an inbound call is received the caller ID name is saved in the comments field. When you use audited comments the next time you call back to this lead you'll get popup with that name in the comment which is totally useless because it's not a real comment made by an agent.
How do i disable this?
I found two other topics but none have the answer.
viewtopic.php?f=4&t=38146
viewtopic.php?p=82533
Caller ID name in comments field
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Caller ID name in comments field
by dspaan » Fri Feb 01, 2019 6:35 am
Regards, Dennis
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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- Location: The Netherlands
Re: Caller ID name in comments field
by mflorell » Mon Feb 04, 2019 7:01 am
There is currently no option to disable that feature. While there are several related "populate" features in In-Groups, that is not one of them. It would probably be 2 hours of programming time to add that as an option.
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