Hardware Requirements For 30 Agents With Avatar

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Hardware Requirements For 30 Agents With Avatar

Postby zenithbsolutions » Thu May 09, 2019 1:24 pm

Hi,

Kindly help me with the H/W specs to setup a standalone server with Avatar Setup with 30 agents @ 300 Calls. I have a dedicated server with 8gb ram, dual core processer 2.2ghz and 100gb SSD but when I set a dial level 7 or 6 with dial method as ratio and 25 agents logged in with AMD turned on at certain point of time the server is reaching load 100% as a result there is an abnormal delay in avatar prompts.

Insallation media : Vicbox
Method : Vicibox-Express

VERSION: 2.14-708a
BUILD: 190414-0924
© 2019 ViciDial Group

Hoping for the best answer from Vicidial masters.

Thank you.
zenithbsolutions
 
Posts: 122
Joined: Tue Aug 25, 2015 2:17 am

Re: Hardware Requirements For 30 Agents With Avatar

Postby zenithbsolutions » Fri May 10, 2019 1:32 am

Hi,

Kindly post me your reply soon.

Thank you
zenithbsolutions
 
Posts: 122
Joined: Tue Aug 25, 2015 2:17 am

Re: Hardware Requirements For 30 Agents With Avatar

Postby thephaseusa » Fri May 10, 2019 10:01 am

You need at least 1 more server.

For 30 agents at 300 calls I would set up 3 new asterisk servers (2 might work) and use your current server for db/web.
thephaseusa
 
Posts: 345
Joined: Tue May 16, 2017 2:23 pm

Re: Hardware Requirements For 30 Agents With Avatar

Postby zenithbsolutions » Mon May 13, 2019 3:50 am

Hi,

Kindly guide me how to setup or bind the new asterisk servers with existing server.

Thank you.
zenithbsolutions
 
Posts: 122
Joined: Tue Aug 25, 2015 2:17 am

Re: Hardware Requirements For 30 Agents With Avatar

Postby thephaseusa » Mon May 13, 2019 1:47 pm

thephaseusa
 
Posts: 345
Joined: Tue May 16, 2017 2:23 pm

Re: Hardware Requirements For 30 Agents With Avatar

Postby williamconley » Tue May 14, 2019 2:10 pm

zenithbsolutions wrote:Hi,

Kindly post me your reply soon.

Thank you



1) NEVER use express. use the regular install.

2) ALWAYS post your installer version.

3) NEVER respond to your own post. That second post you did with "kindly post me your reply soon" actually dropped you from the "unanswered posts" list, and as such you caused your post to be ignored by everyone else. We all thought someone else answered it because you posted on it. LOL

4) The Vicidial Manager's Manual has a scaling/requirements section right at the front of it.

5) Two cores is not enough for 30 agents. You are overloading because your server is underpowered. Get a 4 or 8 core server or TWO servers.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to Support

Who is online

Users browsing this forum: Google [Bot], Majestic-12 [Bot] and 93 guests