Why calls are being disconnected by VICI
Posted: Thu Oct 17, 2019 6:37 amHello Everyone,
Any idea why the transferred call was disconnected by itself? This is the call for predictive call and the agent decided transfer the call to an external number with the lead's channel. The agent leave the 3way however the system disconnected the call automatically.
Any idea why the transferred call was disconnected by itself? This is the call for predictive call and the agent decided transfer the call to an external number with the lead's channel. The agent leave the 3way however the system disconnected the call automatically.
- Code: Select all
Server where the predictive call was initiated.
1571064746.40161 Local/814438801658@default-00001c77;2 Local Channel Line Local 172.24.4.47 814438801658 814438801658 V0141052250039021455 2019-10-14 10:52:26
[Oct 14 10:52:26] VERBOSE[28856] dial.c: Called 814438801658@default
[Oct 14 10:52:26] VERBOSE[28858][C-00003503] pbx.c: Executing [814438801658@default:1] AGI("Local/814438801658@default-00001c77;2", "agi://127.0.0.1:4577/call_log") in new stack
[Oct 14 10:52:26] VERBOSE[28858][C-00003503] res_agi.c: AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=OUTSOURC))
[Oct 14 10:52:26] VERBOSE[28858][C-00003503] res_agi.c: <Local/814438801658@default-00001c77;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Oct 14 10:52:26] VERBOSE[28858][C-00003503] pbx.c: Executing [814438801658@default:2] Set("Local/814438801658@default-00001c77;2", "CallerIDString=4435012359") in new stack
[Oct 14 10:52:26] VERBOSE[28858][C-00003503] pbx.c: Executing [814438801658@default:3] Set("Local/814438801658@default-00001c77;2", "CALLERID(num)=+14435012359") in new stack
[Oct 14 10:52:26] VERBOSE[28858][C-00003503] pbx.c: Executing [814438801658@default:4] NoOp("Local/814438801658@default-00001c77;2", "CallerID : +14435012359") in new stack
[Oct 14 10:52:26] VERBOSE[28858][C-00003503] pbx.c: Executing [814438801658@default:5] Dial("Local/814438801658@default-00001c77;2", "SIP/magna2/14438801658,,tTo") in new stack
[Oct 14 10:52:26] VERBOSE[28858][C-00003503] netsock2.c: Using SIP RTP CoS mark 5
[Oct 14 10:52:26] VERBOSE[28858][C-00003503] app_dial.c: Called SIP/magna2/14438801658
[Oct 14 10:52:28] VERBOSE[28858][C-00003503] app_dial.c: SIP/magna2-00001966 is ringing
[Oct 14 10:52:34] VERBOSE[4481][C-00003503] res_rtp_asterisk.c: 0x7f583013dbb0 -- Strict RTP learning after remote address set to: 96.112.144.6:14108
[Oct 14 10:52:34] VERBOSE[28858][C-00003503] app_dial.c: SIP/magna2-00001966 answered Local/814438801658@default-00001c77;2
[Oct 14 10:52:34] VERBOSE[29198][C-00003503] bridge_channel.c: Channel SIP/magna2-00001966 joined 'simple_bridge' basic-bridge <fa9a960c-fad9-4cd9-82c4-66bfce839d6d>
[Oct 14 10:52:34] VERBOSE[28858][C-00003503] bridge_channel.c: Channel Local/814438801658@default-00001c77;2 joined 'simple_bridge' basic-bridge <fa9a960c-fad9-4cd9-82c4-66bfce839d6d>
[Oct 14 10:52:34] VERBOSE[29198][C-00003503] bridge_channel.c: Channel SIP/magna2-00001966 left 'simple_bridge' basic-bridge <fa9a960c-fad9-4cd9-82c4-66bfce839d6d>
[Oct 14 10:52:34] VERBOSE[28858][C-00003503] bridge_channel.c: Channel Local/814438801658@default-00001c77;2 left 'simple_bridge' basic-bridge <fa9a960c-fad9-4cd9-82c4-66bfce839d6d>
[Oct 14 10:52:34] VERBOSE[28858][C-00003503] pbx.c: Spawn extension (default, 814438801658, 5) exited non-zero on 'Local/814438801658@default-00001c77;2'
[Oct 14 10:52:34] VERBOSE[29198][C-00003503] pbx.c: Executing [8387@default:1] Playback("SIP/magna2-00001966", "sip-silence") in new stack
[Oct 14 10:52:34] VERBOSE[28858][C-00003503] pbx.c: Executing [h@default:1] AGI("Local/814438801658@default-00001c77;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----8-----0-----SIP 200 OK)") in new stack
[Oct 14 10:52:34] VERBOSE[29198][C-00003503] file.c: <SIP/magna2-00001966> Playing 'sip-silence.gsm' (language 'en')
[Oct 14 10:52:34] VERBOSE[29198][C-00003503] res_rtp_asterisk.c: 0x7f583013dbb0 -- Strict RTP switching to RTP target address 96.112.144.6:14108 as source
[Oct 14 10:52:34] VERBOSE[29198][C-00003503] pbx.c: Executing [8387@default:2] AGI("SIP/magna2-00001966", "agi://127.0.0.1:4577/call_log") in new stack
[Oct 14 10:52:34] VERBOSE[29198][C-00003503] res_agi.c: AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=OUTSOURC))
[Oct 14 10:52:34] VERBOSE[29198][C-00003503] res_agi.c: <SIP/magna2-00001966>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Oct 14 10:52:35] VERBOSE[29198][C-00003503] pbx.c: Executing [8387@default:3] AMD("SIP/magna2-00001966", "2000,2000,1000,5000,120,50,4,256") in new stack
[Oct 14 10:52:35] VERBOSE[29198][C-00003503] app_amd.c: AMD: SIP/magna2-00001966 (N/A) (N/A) (Fmt: slin)
[Oct 14 10:52:35] VERBOSE[29198][C-00003503] app_amd.c: AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Oct 14 10:52:35] VERBOSE[29198][C-00003503] app_amd.c: AMD: Channel [SIP/magna2-00001966]. Changed state to STATE_IN_SILENCE
[Oct 14 10:52:35] VERBOSE[28858][C-00003503] res_agi.c: <Local/814438801658@default-00001c77;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----8-----0-----SIP 200 OK) completed, returning 0
[Oct 14 10:52:36] VERBOSE[29198][C-00003503] app_amd.c: AMD: Channel [SIP/magna2-00001966]. Word detected. iWordsCount:1
[Oct 14 10:52:36] VERBOSE[29198][C-00003503] app_amd.c: AMD: Channel [SIP/magna2-00001966]. Detected Talk, previous silence duration: 1100
[Oct 14 10:52:36] VERBOSE[29198][C-00003503] app_amd.c: AMD: Channel [SIP/magna2-00001966]. Changed state to STATE_IN_SILENCE
[Oct 14 10:52:37] VERBOSE[29198][C-00003503] app_amd.c: AMD: Channel [SIP/magna2-00001966]. HUMAN: silenceDuration:1000 afterGreetingSilence:1000
[Oct 14 10:52:37] VERBOSE[29198][C-00003503] pbx.c: Executing [8387@default:4] NoOp("SIP/magna2-00001966", "HUMAN") in new stack
[Oct 14 10:52:37] VERBOSE[29198][C-00003503] pbx.c: Executing [8387@default:5] NoOp("SIP/magna2-00001966", "HUMAN-1000-1000") in new stack
[Oct 14 10:52:37] VERBOSE[29198][C-00003503] pbx.c: Executing [8387@default:6] AGI("SIP/magna2-00001966", "VD_amd.agi,8387") in new stack
[Oct 14 10:52:37] VERBOSE[29198][C-00003503] res_agi.c: Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
[Oct 14 10:52:37] VERBOSE[29198][C-00003503] res_agi.c: <SIP/magna2-00001966>AGI Script VD_amd.agi completed, returning 0
[Oct 14 10:52:37] VERBOSE[29198][C-00003503] pbx.c: Executing [8387@default:7] AGI("SIP/magna2-00001966", "agi-VDAD_ALL_outbound.agi,NORMAL-----LO") in new stack
[Oct 14 10:52:37] VERBOSE[29198][C-00003503] res_agi.c: Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Oct 14 10:52:37] VERBOSE[29198][C-00003503] res_agi.c: <SIP/magna2-00001966>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Oct 14 10:52:37] VERBOSE[29198][C-00003503] pbx.c: Executing [172*024*005*157*8600052@default:1] Dial("SIP/magna2-00001966", "IAX2/APSE-25-AS:FullPotential@172.24.5.157:4569/8600052,55,oT") in new stack
[Oct 14 10:52:37] VERBOSE[29198][C-00003503] app_dial.c: Called IAX2/APSE-25-AS:FullPotential@172.24.5.157:4569/8600052
[Oct 14 10:52:37] VERBOSE[4431][C-00003503] chan_iax2.c: Call accepted by 172.24.5.157:4569 (format ulaw)
[Oct 14 10:52:37] VERBOSE[4431][C-00003503] chan_iax2.c: Format for call is (ulaw)
[Oct 14 10:52:37] VERBOSE[29198][C-00003503] app_dial.c: IAX2/APSE-18-AS-2875 answered SIP/magna2-00001966
[Oct 14 10:52:37] VERBOSE[29288][C-00003503] bridge_channel.c: Channel IAX2/APSE-18-AS-2875 joined 'simple_bridge' basic-bridge <63849c8c-9b3a-4aa2-8fa2-0165fd58fa93>
[Oct 14 10:52:37] VERBOSE[29198][C-00003503] bridge_channel.c: Channel SIP/magna2-00001966 joined 'simple_bridge' basic-bridge <63849c8c-9b3a-4aa2-8fa2-0165fd58fa93>
[Oct 14 10:52:39] VERBOSE[29198][C-00003503] res_rtp_asterisk.c: 0x7f583013dbb0 -- Strict RTP learning complete - Locking on source address 96.112.144.6:14108
[Oct 14 12:00:04] VERBOSE[29288][C-00003503] bridge_channel.c: Channel IAX2/APSE-18-AS-2875 left 'simple_bridge' basic-bridge <63849c8c-9b3a-4aa2-8fa2-0165fd58fa93>
[Oct 14 12:00:04] VERBOSE[29288][C-00003503] chan_iax2.c: Hungup 'IAX2/APSE-18-AS-2875'
[Oct 14 12:00:04] VERBOSE[29198][C-00003503] bridge_channel.c: Channel SIP/magna2-00001966 left 'simple_bridge' basic-bridge <63849c8c-9b3a-4aa2-8fa2-0165fd58fa93>
[Oct 14 12:00:04] VERBOSE[29198][C-00003503] pbx.c: Spawn extension (default, 172*024*005*157*8600052, 1) exited non-zero on 'SIP/magna2-00001966'
[Oct 14 12:00:04] WARNING[29198][C-00003503] func_hangupcause.c: Information type not recognized (SIP/magna2-00001966,tech)
[Oct 14 12:00:04] VERBOSE[29198][C-00003503] pbx.c: Executing [h@default:1] AGI("SIP/magna2-00001966", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----4058-----4050-----)") in new stack
[Oct 14 12:00:04] VERBOSE[29198][C-00003503] res_agi.c: <SIP/magna2-00001966>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----4058-----4050-----) completed, returning 0
Answered outbound call was transferred to this server where agent's phone is registered.
[Oct 14 10:58:40] VERBOSE[29767][C-0000343c] pbx.c: Executing [916178498745@default:1] AGI("Local/916178498745@default-00001bf5;2", "agi://127.0.0.1:4577/call_log") in new stack
[Oct 14 10:58:40] VERBOSE[29767][C-0000343c] res_agi.c: <Local/916178498745@default-00001bf5;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Oct 14 10:58:40] VERBOSE[29767][C-0000343c] pbx.c: Executing [916178498745@default:2] Set("Local/916178498745@default-00001bf5;2", "CallerIDString=4438801658") in new stack
[Oct 14 10:58:40] VERBOSE[29767][C-0000343c] pbx.c: Executing [916178498745@default:3] Set("Local/916178498745@default-00001bf5;2", "CALLERID(num)=14438801658") in new stack
[Oct 14 10:58:40] VERBOSE[29767][C-0000343c] pbx.c: Executing [916178498745@default:4] NoOp("Local/916178498745@default-00001bf5;2", "CallerID : 14438801658") in new stack
[Oct 14 10:58:40] VERBOSE[29767][C-0000343c] pbx.c: Executing [916178498745@default:5] Dial("Local/916178498745@default-00001bf5;2", "SIP/twilio-ob/+16178498745,,tTo") in new stack
[Oct 14 10:58:40] VERBOSE[29767][C-0000343c] netsock2.c: Using SIP RTP CoS mark 5
[Oct 14 10:58:40] VERBOSE[29767][C-0000343c] app_dial.c: Called SIP/twilio-ob/+16178498745
[Oct 14 10:58:42] VERBOSE[29767][C-0000343c] app_dial.c: SIP/twilio-ob-0000181b is ringing
[Oct 14 10:58:42] VERBOSE[4248][C-0000343c] res_rtp_asterisk.c: 0x7fd890019950 -- Strict RTP learning after remote address set to: 3.1.77.232:12590
[Oct 14 10:58:42] VERBOSE[29767][C-0000343c] app_dial.c: SIP/twilio-ob-0000181b answered Local/916178498745@default-00001bf5;2
[Oct 14 10:58:42] VERBOSE[29859][C-0000343c] bridge_channel.c: Channel SIP/twilio-ob-0000181b joined 'simple_bridge' basic-bridge <799ea1bc-f2dc-42fb-b2f8-bb7cc90db54b>
[Oct 14 10:58:42] VERBOSE[29767][C-0000343c] bridge_channel.c: Channel Local/916178498745@default-00001bf5;2 joined 'simple_bridge' basic-bridge <799ea1bc-f2dc-42fb-b2f8-bb7cc90db54b>
[Oct 14 10:58:44] VERBOSE[29859][C-0000343c] res_rtp_asterisk.c: 0x7fd890019950 -- Strict RTP switching to RTP target address 3.1.77.232:12590 as source
[Oct 14 10:58:47] VERBOSE[29859][C-0000343c] res_rtp_asterisk.c: 0x7fd890019950 -- Strict RTP learning complete - Locking on source address 3.1.77.232:12590
[Oct 14 10:58:42] VERBOSE[29766] dial.c: Local/916178498745@default-00001bf5;1 answered
[Oct 14 10:58:42] VERBOSE[29859][C-0000343c] bridge_channel.c: Channel SIP/twilio-ob-0000181b joined 'simple_bridge' basic-bridge <799ea1bc-f2dc-42fb-b2f8-bb7cc90db54b>
[Oct 14 10:58:42] VERBOSE[29767][C-0000343c] bridge_channel.c: Channel Local/916178498745@default-00001bf5;2 joined 'simple_bridge' basic-bridge <799ea1bc-f2dc-42fb-b2f8-bb7cc90db54b>
[Oct 14 10:58:42] VERBOSE[29766][C-00003449] pbx.c: Executing [8600052@default:1] MeetMe("Local/916178498745@default-00001bf5;1", "8600052,F") in new stack
[Oct 14 12:00:02] VERBOSE[29766][C-00003449] file.c: <Local/916178498745@default-00001bf5;1> Playing 'conf-kicked.slin' (language 'en')
[Oct 14 12:00:04] VERBOSE[29766][C-00003449] pbx.c: Executing [8600052@default:2] Hangup("Local/916178498745@default-00001bf5;1", "") in new stack
[Oct 14 12:00:04] VERBOSE[29766][C-00003449] pbx.c: Spawn extension (default, 8600052, 2) exited non-zero on 'Local/916178498745@default-00001bf5;1'
[Oct 14 12:00:04] VERBOSE[29766][C-00003449] pbx.c: Executing [h@default:1] AGI("Local/916178498745@default-00001bf5;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
[Oct 14 12:00:04] VERBOSE[29766][C-00003449] res_agi.c: <Local/916178498745@default-00001bf5;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0
[Oct 14 12:00:04] VERBOSE[29767][C-0000343c] bridge_channel.c: Channel Local/916178498745@default-00001bf5;2 left 'simple_bridge' basic-bridge <799ea1bc-f2dc-42fb-b2f8-bb7cc90db54b>
[Oct 14 12:00:04] VERBOSE[29767][C-0000343c] pbx.c: Spawn extension (default, 916178498745, 5) exited non-zero on 'Local/916178498745@default-00001bf5;2'
[Oct 14 12:00:04] VERBOSE[29767][C-0000343c] pbx.c: Executing [h@default:1] AGI("Local/916178498745@default-00001bf5;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3684-----3682-----SIP 200 OK)") in new stack
[Oct 14 12:00:04] VERBOSE[29767][C-0000343c] res_agi.c: <Local/916178498745@default-00001bf5;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3684-----3682-----SIP 200 OK) completed, returning 0