Inbound Calls hanging around in queue

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Inbound Calls hanging around in queue

Postby Acidshock » Thu Jan 02, 2020 2:18 pm

Happy New Year Everyone,

Havent had too many things to post about lately. Got a problem though that has been racking my brain. Relatively low utilized server. Way over spec'd for the job; 1 web/db 2 telephony. Only 25 agents 95% inbound calls. They will get about 20-30 calls that come in and when it does the calls sit in queue and dont distribute to agents. At first I thought the usual DB performance related problems. However when I do a processlist I can see that the DB has no queries locking it or anything. The problem is intermittent too.

I have tons of these in the mysql log(71 and 74 are the telephony servers):
2020-01-02 11:11:28 140424824690432 [Warning] Aborted connection 102294 to db: 'asterisk' user: 'cron' host: 'XX.XX.XX.71' (Got an error reading communication packets)
2020-01-02 11:11:32 140424825296640 [Warning] Aborted connection 104910 to db: 'asterisk' user: 'cron' host: 'XX.XX.XX.74' (Got an error reading communication packets)
2020-01-02 11:11:43 140424827557632 [Warning] Aborted connection 106076 to db: 'asterisk' user: 'cron' host: 'XX.XX.XX.74' (Got an error reading communication packets)
2020-01-02 11:11:43 140427583203072 [Warning] Aborted connection 104128 to db: 'asterisk' user: 'cron' host: 'XX.XX.XX.71' (Got an error reading communication packets)

Checked firewall rules, even added some blanket rules to allow wide open traffic between these servers. Doesnt appear that anything is getting blocked by the firewall.

Netstats:
Code: Select all
eth1      Link encap:Ethernet  HWaddr 00:25:90:56:0D:6B
          inet addr:XX.XX.XX.70  Bcast:XX.XX.XX.79  Mask:255.255.255.240
          inet6 addr: fe80::225:90ff:fe56:d6b/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:17867109 errors:0 dropped:0 overruns:0 frame:0
          TX packets:13130435 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:3669299611 (3499.3 Mb)  TX bytes:4775770877 (4554.5 Mb)
          Interrupt:18 Memory:fb900000-fb920000


Code: Select all
Ip:
    24914276 total packets received
    3 with invalid addresses
    0 forwarded
    0 incoming packets discarded
    24908982 incoming packets delivered
    19608811 requests sent out
Icmp:
    1826 ICMP messages received
    5 input ICMP message failed.
    InCsumErrors: 0
    ICMP input histogram:
        destination unreachable: 168
        echo requests: 1648
        echo replies: 10
    1679 ICMP messages sent
    0 ICMP messages failed
    ICMP output histogram:
        destination unreachable: 21
        echo request: 10
        echo replies: 1648
IcmpMsg:
        InType0: 10
        InType3: 168
        InType8: 1648
        OutType0: 1648
        OutType3: 21
        OutType8: 10
Tcp:
    11615 active connections openings
    182345 passive connection openings
    210 failed connection attempts
    255 connection resets received
    89 connections established
    24799318 segments received
    20085108 segments send out
    78517 segments retransmited
    1099 bad segments received.
    2338 resets sent
    InCsumErrors: 1099
Udp:
    156081 packets received
    21 packets to unknown port received.
    0 packet receive errors
    156094 packets sent
    RcvbufErrors: 0
    SndbufErrors: 0
    InCsumErrors: 0
    IgnoredMulti: 0
UdpLite:
    InDatagrams: 0
    NoPorts: 0
    InErrors: 0
    OutDatagrams: 0
    RcvbufErrors: 0
    SndbufErrors: 0
    InCsumErrors: 0
    IgnoredMulti: 0
TcpExt:
    210 resets received for embryonic SYN_RECV sockets
    9 ICMP packets dropped because they were out-of-window
    ArpFilter: 0
    33189 TCP sockets finished time wait in fast timer
    53 packets rejects in established connections because of timestamp
    32895 delayed acks sent
    2 delayed acks further delayed because of locked socket
    Quick ack mode was activated 66304 times
    3 SYNs to LISTEN sockets ignored
    2667 packets directly queued to recvmsg prequeue.
    1897087 packets directly received from backlog
    103663 packets directly received from prequeue
    10591051 packets header predicted
    56296 packets header predicted and directly queued to user
    TCPPureAcks: 1388540
    TCPHPAcks: 11598264
    TCPRenoRecovery: 0
    TCPSackRecovery: 661
    TCPSACKReneging: 0
    TCPFACKReorder: 1
    TCPSACKReorder: 0
    TCPRenoReorder: 0
    TCPTSReorder: 0
    TCPFullUndo: 0
    TCPPartialUndo: 0
    TCPDSACKUndo: 232
    TCPLossUndo: 358
    TCPLostRetransmit: 4
    TCPRenoFailures: 0
    TCPSackFailures: 33
    TCPLossFailures: 1
    TCPFastRetrans: 658
    TCPForwardRetrans: 19
    TCPSlowStartRetrans: 14
    TCPTimeouts: 2409
    TCPLossProbes: 74305
    TCPLossProbeRecovery: 4479
    TCPRenoRecoveryFail: 0
    TCPSackRecoveryFail: 52
    TCPSchedulerFailed: 0
    TCPRcvCollapsed: 0
    TCPDSACKOldSent: 69082
    TCPDSACKOfoSent: 947
    TCPDSACKRecv: 68052
    TCPDSACKOfoRecv: 79
    TCPAbortOnData: 24
    TCPAbortOnClose: 1
    TCPAbortOnMemory: 0
    TCPAbortOnTimeout: 32
    TCPAbortOnLinger: 0
    TCPAbortFailed: 0
    TCPMemoryPressures: 0
    TCPSACKDiscard: 0
    TCPDSACKIgnoredOld: 19
    TCPDSACKIgnoredNoUndo: 64086
    TCPSpuriousRTOs: 5
    TCPMD5NotFound: 0
    TCPMD5Unexpected: 0
    TCPSackShifted: 127
    TCPSackMerged: 200
    TCPSackShiftFallback: 1821
    TCPBacklogDrop: 0
    TCPMinTTLDrop: 0
    TCPDeferAcceptDrop: 75118
    IPReversePathFilter: 1
    TCPTimeWaitOverflow: 0
    TCPReqQFullDoCookies: 0
    TCPReqQFullDrop: 0
    TCPRetransFail: 0
    TCPRcvCoalesce: 1896826
    TCPOFOQueue: 4945
    TCPOFODrop: 0
    TCPOFOMerge: 947
    TCPChallengeACK: 693
    TCPSYNChallenge: 0
    TCPFastOpenActive: 0
    TCPFastOpenActiveFail: 0
    TCPFastOpenPassive: 0
    TCPFastOpenPassiveFail: 0
    TCPFastOpenListenOverflow: 0
    TCPFastOpenCookieReqd: 0
    TCPSpuriousRtxHostQueues: 50
    BusyPollRxPackets: 0
    TCPAutoCorking: 15510
    TCPFromZeroWindowAdv: 0
    TCPToZeroWindowAdv: 0
    TCPWantZeroWindowAdv: 0
    TCPSynRetrans: 1605
    TCPOrigDataSent: 16330189
    TCPHystartTrainDetect: 7
    TCPHystartTrainCwnd: 119
    TCPHystartDelayDetect: 8
    TCPHystartDelayCwnd: 334
    TCPACKSkippedSynRecv: 129
    TCPACKSkippedPAWS: 4
    TCPACKSkippedSeq: 39
    TCPACKSkippedFinWait2: 0
    TCPACKSkippedTimeWait: 21
    TCPACKSkippedChallenge: 4
    TCPWinProbe: 13
    TCPKeepAlive: 9
    TCPMTUPFail: 0
    TCPMTUPSuccess: 0
IpExt:
    InNoRoutes: 0
    InTruncatedPkts: 0
    InMcastPkts: 0
    OutMcastPkts: 0
    InBcastPkts: 0
    OutBcastPkts: 0
    InOctets: 3844927566
    OutOctets: 5007665001
    InMcastOctets: 0
    OutMcastOctets: 0
    InBcastOctets: 0
    OutBcastOctets: 0
    InCsumErrors: 0
    InNoECTPkts: 24943653
    InECT1Pkts: 0
    InECT0Pkts: 2690
    InCEPkts: 14



Any ideas? I am just plain out of ideas at this point.
VERSION: 2.14-698a | BUILD: 190207-2301 | Asterisk:13.24.1-vici | Vicibox 8.1.2
Acidshock
 
Posts: 428
Joined: Wed Mar 03, 2010 3:19 pm

Re: Inbound Calls hanging around in queue

Postby ambiorixg12 » Sat Jan 04, 2020 7:53 pm

there are many reasons that could cause this issue but take a look to this link https://www.percona.com/blog/2016/05/16 ... et-errors/
ambiorixg12
 
Posts: 449
Joined: Tue Sep 17, 2013 10:35 pm


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