Whatapps Integrate with Vicidial

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Whatapps Integrate with Vicidial

Postby ramizuabhalim » Wed Jan 08, 2020 11:33 pm

Hi All,

May i check with you vicidial has solution that already integrate with whatsapp web?
ramizuabhalim
 
Posts: 82
Joined: Sat Dec 07, 2019 11:14 am

Re: Whatapps Integrate with Vicidial

Postby mflorell » Thu Jan 09, 2020 7:26 am

Our response to this question from a post last year:

Nope, we haven't built anything with any of the Facebook APIs. There are a lot of issues involved with integrating with any of the Facebook applications, including the ever-changing terms of service, and the requirements that you have paid business accounts and that you have to host your own machines to perform the API actions. Also, keep in mind that it was only a few years ago that with almost no warning Facebook decided to shut down all APIs that they had available, and that it was a while before they released more limited new ones.

As for Whatsapp specifically, the business APIs that they have available are limited in their functionality, and their terms of service would invalidate use by many of our clients. For example, companies that offer any kind of subscription service can't use the Whatsapp Business API. Also, you cannot ask for or receive any kind of payment information through the Whatsapp Business API. That pretty much rules out a lot of sales and customer service functions that many VICIdial clients would want to perform.

So, in summary, it's complicated to set up and manage, and it is of very limited use, so we aren't going to develop compatibility with it unless a customer wants to pay for it, and that is not likely given the limitations involved.
mflorell
Site Admin
 
Posts: 18163
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Whatapps Integrate with Vicidial

Postby williamconley » Thu Jan 09, 2020 10:27 am

I agree with Matt, for the code base of the system it would likely get a lot of call centers in trouble (they would likely violate the terms of service with reckless abandon). But for some rooms who provide customer service and have clients that love the new social media sites like whatsapp, having the option to integrate social media is an absolute requirement (and inevitable, IMHO).

That being said: Are you looking for a Chat interface, perhaps integrating/combining with the Vicidial Chat system? OR more like the email integration? Or a whole new interface?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20017
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Whatapps Integrate with Vicidial

Postby traverbond » Thu Dec 22, 2022 8:50 am

Sorry if I don't have to post this here,

Can I integrate Vicidial API with this app: https://gbapps.net/fmwhatsapp-apk-download/

Thanks for your replies.
traverbond
 
Posts: 1
Joined: Thu Dec 22, 2022 8:41 am

Re: Whatapps Integrate with Vicidial

Postby mflorell » Thu Dec 22, 2022 9:25 am

That link you posted is to an Android App, I have no idea how you would integrate that with a VICIdial server.
mflorell
Site Admin
 
Posts: 18163
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Support

Who is online

Users browsing this forum: No registered users and 49 guests