Understanding AGENT LOG RECORDS FOR THIS LEAD

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Understanding AGENT LOG RECORDS FOR THIS LEAD

Postby IanGP » Mon Feb 10, 2020 1:03 pm

Hi All,
Asterisk 13.21.1-vici
VERSION: 2.14-697a
BUILD: 190121-2019

Please help me understand the AGENT LOG RECORDS FOR THIS LEAD information:

Code: Select all
AGENT LOG RECORDS FOR THIS LEAD:
#   DATE/TIME                CAMPAIGN     TSR   PAUSE  WAIT TALK DISPO   STATUS   GROUP   SUB
1   2020-02-05 09:23:42   GEN***   agent8225   13   4   0   29             SALE     GEN***     LOGIN
2   2020-02-05 09:07:36   GEN***   agent8225   964   0   0   0                         GEN***   
3   2020-02-04 09:10:44   GEN***   agent8225   361   4   29   10                N     GEN***     BATH
4   2020-02-03 08:53:42   GEN***   agent8210   0   4   32   4                N     GEN***     ANDIAL
5   2020-02-03 08:52:46   GEN***   agent8210   2   4   48   2           ALTNUM     GEN***


That Pause time, is that before or after a call?
See very long timeframes on records 2 and 3.

And on this particular call, we've lost a recording.

TIA

IanGP

[edited by williamconley - code instead of quote - for legibility]
IanGP
 
Posts: 57
Joined: Thu Jul 28, 2016 1:27 am

Re: Understanding AGENT LOG RECORDS FOR THIS LEAD

Postby williamconley » Sat Feb 22, 2020 3:17 pm

Please remember to post your installer with version, too. :)

Pause time is before the talk time, so is wait. In fact, they are in order. Pause, wait for a call, talk, then dispo. Then the record is written and a new one created. And yes, it would appear 8225 sat around a lot between calls.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to Support

Who is online

Users browsing this forum: Google [Bot] and 94 guests