Call not logged in Agent Log

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Call not logged in Agent Log

Postby paolo » Fri Jan 29, 2021 4:18 pm

Some calls are not being logged in the vicidial_agent_log
Scenario is the call was transferred from a Fronter to a Closer
The call from the Fronter appears in the Agent Log while the call from the closer only appears on the closer log and no log in the agent log.

I noticed it since some sales calls are not appearing in the Agent Performance Detail report.

Please see the results of the query below for the lead that is in question

select * from vicidial_agent_log where lead_id='28080889';
# agent_log_id, user, server_ip, event_time, lead_id, campaign_id, pause_epoch, pause_sec, wait_epoch, wait_sec, talk_epoch, talk_sec, dispo_epoch, dispo_sec, status, user_group, comments, sub_status, dead_epoch, dead_sec, processed, uniqueid, pause_type
'36555599', 'FLMHinton', '10.5.100.52', '2021-01-29 10:13:12', '28080889', 'SPORTS', '1611933192', '0', '1611933192', '5', '1611933197', '109', '1611933306', '3', 'XFCELN', 'FLTransfers', NULL, NULL, '1611933306', '0', 'N', '1611933195.7346470', 'AGENT'

select * from vicidial_closer_log where lead_id='28080889';
# closecallid, lead_id, list_id, campaign_id, call_date, start_epoch, end_epoch, length_in_sec, status, phone_code, phone_number, user, comments, processed, queue_seconds, user_group, xfercallid, term_reason, uniqueid, agent_only, queue_position, called_count
'3002385', '28080889', '7133', 'LostPromoTransfer', '2021-01-29 10:15:07', '1611933307', '1611933746', '549', 'SALEN', '1', '6076938115', 'FLJMiranda', 'AUTO', 'N', '14.00', 'FLFronts', '1689301', 'CALLER', '1611933195.7346470', NULL, '2', '2'

select * from vicidial_xfer_log where lead_id='28080889';
# xfercallid, lead_id, list_id, campaign_id, call_date, phone_code, phone_number, user, closer, front_uniqueid, close_uniqueid
'1689301', '28080889', '999', 'LostPromoTransfer', '2021-01-29 10:15:07', '1', '6076938115', 'FLMHinton', 'FLJMiranda', '1611933195.7346470', '1611933195.7346470'

1) ViciBox v.8.1.2 | version 2.14-632a | SVN 3057 | DB Schema 1561
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paolo
 
Posts: 43
Joined: Wed Oct 08, 2014 11:38 am

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