vicidial agent api for remote agent call length

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vicidial agent api for remote agent call length

Postby striker » Mon Feb 22, 2021 2:01 am

hi
i am checking the vicidial agent api for remote agent ie ra_call_control
http://server/agc/api.php?source=test&u ... tatus=SALE

its working as excepted, that is hanging up the call and sets a disposition status
but i am missing the call length in log.

the description its mentioned options for call length,not sure what options i need to set for call length.
DESCRIPTION:
Allows for remote agent call control: hangup/transfer calls being handled by remote agents, also options for recording a disposition and call length
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Re: vicidial agent api for remote agent call length

Postby mflorell » Mon Feb 22, 2021 8:00 am

This function was designed about 11 years ago for a client that used the third-party QueueMetrics application for their reporting, and the call length logging in that function only applied to the QueueMetrics logging, not the VICIdial logging.

I'm sure VICIdial call length logging could be added, but it was not a part of the original specs for the function.
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Re: vicidial agent api for remote agent call length

Postby mflorell » Mon Feb 22, 2021 11:03 am

This ended up being a pretty small change to make, so I committed that to svn/trunk revision 3356 today. Enjoy!
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