Agent status shows DISPO

HI all
everyday I am facing some issue agent is on call but on report it shows DISPO as status once call stretched for 15 min it shows DISPO
why its happening I don't understand.
Please help
SVN Version: 3337
VERSION: 2.14-781a
BUILD: 201214-1545
everyday I am facing some issue agent is on call but on report it shows DISPO as status once call stretched for 15 min it shows DISPO
why its happening I don't understand.
Please help
SVN Version: 3337
VERSION: 2.14-781a
BUILD: 201214-1545