Vicidial predictive recording way to long than original

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Vicidial predictive recording way to long than original

Postby rheymzkilove » Wed Mar 17, 2021 6:11 pm

Hi ,

this is my first time encountering this issue since I meet vicidial,
It's weird dialing on predictive our recording is way too long than the original. Ex. the calls only 3 mins then the reports and recording in USER STATS show 6 minutes.
1 minute calls show about 3 minutes on reports and sometimes 4 seconds calls give 7 minutes on reports
but when dialing using manual dial is fine. the 2 mins of call the recording also is 2 minutes.


any idea?

VERSION: 2.14-763a
BUILD: 200719-1645
© 2020 ViciDial Group
VICIBOX Cluster - ViciBox v.8.1.2

Thanks
REY
rheymzkilove
 
Posts: 39
Joined: Fri Oct 19, 2012 2:57 pm

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