Forward inbound calls to a cell

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Forward inbound calls to a cell

Postby dsaroop » Fri Aug 20, 2021 9:27 am

Hello,

We are running
VERSION: 2.14-770a
BUILD: 200922-0924

Is there a way to forward calls from inbound groups / campaign to a cell phone and still have vici record the calls?
Also still show in all reporting?

Tks
Daren
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Re: Forward inbound calls to a cell

Postby carpenox » Fri Aug 20, 2021 9:50 am

i dont believe so, once you set a dialplan unavailable forward, it would just go straight to the cell, never touching the vicidial system recordings, but im not 100% sure on this
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
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Re: Forward inbound calls to a cell

Postby dsaroop » Fri Aug 20, 2021 9:54 am

Hi carpenox,

I think we are on the same page but lets see if anyone else has any sugestions.
Thank you very much for your quick reply :-)

Daren
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Re: Forward inbound calls to a cell

Postby ambiorixg12 » Fri Aug 20, 2021 9:08 pm

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Re: Forward inbound calls to a cell

Postby carpenox » Fri Aug 20, 2021 9:30 pm

or just use the one in /var/lib/asterisk/agi-bin/ that comes installed with your system
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
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Re: Forward inbound calls to a cell

Postby striker » Sat Aug 21, 2021 3:40 am

use the remote agent option with cell number as extension ,which will receive inbound calls.
also it records the calls.
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Re: Forward inbound calls to a cell

Postby dsaroop » Wed Aug 25, 2021 8:27 am

Thank you all very much for the sugestions!
Ill give these a try and then reply which worked in our case .
Daren
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Re: Forward inbound calls to a cell

Postby lmoreira » Mon Aug 30, 2021 12:57 pm

striker wrote:use the remote agent option with cell number as extension ,which will receive inbound calls.
also it records the calls.

That is the best and most elegant solution. We use it for years.
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Consultor ViciDial no Brasil | Web: www.logictelecom.com.br | Telegram: https://t.me/luciano_logictelecom | ViciBox V9.x
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