IVR Report details

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IVR Report details

Postby ramizuabhalim » Thu Sep 23, 2021 9:42 pm

Hi Team,

May I know how to generate IVR report with the customer number?
I means, let say the customer call in but they hang-up call during the call menu playing the IVR. The call not reach to in-gorup yet.

Thanks in advance.



BUILD: 201004-1045
Version: 2.14b0.5
SVN Version: 3302

Cluster setup
ramizuabhalim
 
Posts: 97
Joined: Sat Dec 07, 2019 11:14 am

Re: IVR Report details

Postby Kabis » Thu Sep 30, 2021 1:44 am

Hi,

1. You can get the all incoming calls deails form DID report from vicidial_did_log.

2. If you need reports, First LANd in an empty ingroup then NANQUE to IVR. SO all calls record will be available.
We are ready to help you,
Regards,
KABIS,
Email ID: kabisforu@gmail.com
Website: www.kabis.org.in
Skype: kabisforu
Kabis
 
Posts: 98
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Location: India

Re: IVR Report details

Postby ramizuabhalim » Fri Oct 01, 2021 1:23 am

Hi Kabis,

Thanks for respond.

1. Noted with this.

2. If you need reports, First LANd in an empty ingroup then NANQUE to IVR. SO all calls record will be available.
- First LANd means?
ramizuabhalim
 
Posts: 97
Joined: Sat Dec 07, 2019 11:14 am


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