Local closer transfer traceability

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Local closer transfer traceability

Postby webudo » Thu Sep 30, 2021 11:05 am

I'm running Vicibox 9 with some updates to VERSION: 2.14-773a BUILD: 201101-1056 and would like to know if there's a way we can trace calls transfered from one ingroup to another closer ingroup using the LOCAL CLOSER button on the agent's console.
When checking the lead info, it shows as 2 different calls. Times and recording files are accurate, but we don't know where to get a report for those transfered calls.
Does it get logged in any database table where we can make a SQL query to get them?

Thanks in advance.
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Re: Local closer transfer traceability

Postby webudo » Tue Nov 16, 2021 1:44 pm

Bump :lol:
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Re: Local closer transfer traceability

Postby mflorell » Wed Nov 17, 2021 8:15 am

Have you looked at the Fronter-Closer reports?
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