Knowing a call is finished completely from the database

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Knowing a call is finished completely from the database

Postby nadavk » Tue Oct 19, 2021 6:18 am

Hi,

We are working on integrating our product to vicidial.
Our integration works directly through the database and we are having a problem knowing a call is truly finished.
We are only talking about outbound calls here.

What we noticed is that some calls can get updated a few times after they were created even if there was an agent disposition and even if there wasn't.
We tried looking at the vicidial_hopper to when leads get deleted but that didn't quite cover all the cases either.

Is there a way for me to know that a call has for sure ended and won't be updated again? I'm currently looking at vicidial_log table but I'm willing to look at another table if it will provide the information I need to understand that a call has really finished

Thank you
nadavk
 
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