How to retain lead detail and its recording

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How to retain lead detail and its recording

Postby dhijrwn » Tue Nov 23, 2021 1:03 pm

Hi guys.
I deleted the list with the lead in it then when I search the phone lead, all data its call logs is gone. I thought I can still search the call history.
I'm wondering how can I retain the lead detail and its recording.
Cluster setup i7-9700 cpu @ 3.00ghz 32GB ram 1xDB WEB ARCH 4xTEL
ViciBox v.9 ISO VERSION:2.14-853a BUILD: 220328-1420
SVN: 3595 DB Schema: 1657 | Asterisk 13.29.2-vici
Zoiper 5 | VICIPhone| No Digium/Sangoma Hardware
dhijrwn
 
Posts: 127
Joined: Tue Jan 07, 2020 6:12 am

Re: How to retain lead detail and its recording

Postby williamconley » Tue May 24, 2022 12:04 pm

Call history is not deleted when a lead is deleted. But "lead detail" is what you deleted. It may have been possible to restore from a database backup (into a different database name to avoid breaking your running system). But deleting a list is permanent and the lead detail is literally what you are deleting.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Re: How to retain lead detail and its recording

Postby dhijrwn » Sat Jun 18, 2022 3:56 pm

williamconley wrote:Call history is not deleted when a lead is deleted. But "lead detail" is what you deleted. It may have been possible to restore from a database backup (into a different database name to avoid breaking your running system). But deleting a list is permanent and the lead detail is literally what you are deleting.


Is archiving the leads will retain its history and recordings? what I want is to have less data on the active list table because if we have many leads on the table, vicidial will be slow or the hopper or the lead loading machanism.
Cluster setup i7-9700 cpu @ 3.00ghz 32GB ram 1xDB WEB ARCH 4xTEL
ViciBox v.9 ISO VERSION:2.14-853a BUILD: 220328-1420
SVN: 3595 DB Schema: 1657 | Asterisk 13.29.2-vici
Zoiper 5 | VICIPhone| No Digium/Sangoma Hardware
dhijrwn
 
Posts: 127
Joined: Tue Jan 07, 2020 6:12 am

Re: How to retain lead detail and its recording

Postby williamconley » Tue Jun 21, 2022 1:55 pm

Last time I checked, archiving LOGS is all that is available. Archiving LEADS is not part of the Vicidial built-in archiving system.

Which means that if you do design a method to push leads from "vicidial_list" into "vicidial_list_archive", then reporting for those leads that require lead detail will not work unless you bring those leads back into the vicidial_list table before reporting.

We do have a module that will archive (and UNarchive) leads based on list ID or Campaign ID, and an upgrade that will perform the task overnight (so bulk lead movement won't impact the live server). It's not a widely used module, but it's also not particularly complex. The goal really is just to push leads in specific lists (or campaigns) into a different table so they do not impact the running system until you need them for something (like reporting).
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 19960
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


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