Realtime report status error

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Realtime report status error

Postby pbxcraft » Thu Nov 25, 2021 9:05 am

In the realtime report (text & html) for a Manual_Inbound campaign, the status should be INCALL but remains as DIAL instead for agents doing manual outbound calls.

This error cropped up suddenly where it was previously working fine.

vicidial_auto_calls.uniqueid is not being populated. The error automatically resolved if we insert the uniqueid (from the call_log table).
Please advise how I can troubleshoot the issue.

Vicidial verion info is:
VERSION: 2.14-833a
BUILD: 211106-1500
on Asterisk 13.29.2-vici installed by Scratch Install on Slackware 14.2.

Thanks!
pbxcraft
 
Posts: 2
Joined: Sat Jan 30, 2021 11:41 am

Re: Realtime report status error

Postby callcentertech » Mon Dec 13, 2021 1:58 pm

Kindly post more technical details on your vicidial instance..
Email: kaushal@callcentertech.net, Phone/WhatsApp: +1 (636)-556-0022
Web: https://www.callcentertech.net, Skype: live:52956f35f3283f55
Fully Automated VICIdial Installer https://www.callcentertech.net/vicifast/
callcentertech
 
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Joined: Sat Jul 17, 2021 2:01 pm
Location: Ahmedabad, India


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