Callmenu to custom extension

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Callmenu to custom extension

Postby Joss2103 » Sat Dec 04, 2021 4:16 pm

Hello!

How can I create a custom dialplan entry for my call menu?

I want to send a call from the call menu to a specific extension instead of using options (1,2,3,etc)
Can I receive this call without being logged in as an agent?
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Re: Callmenu to custom extension

Postby mflorell » Sat Dec 04, 2021 8:59 pm

Have you already enabled the "Custom Dialplan Entries" setting on "Admin -> System Settings"?
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Re: Callmenu to custom extension

Postby Joss2103 » Sun Dec 05, 2021 11:10 am

Yes, it is enabled
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Re: Callmenu to custom extension

Postby mflorell » Sun Dec 05, 2021 10:16 pm

THen you should be able to add Custom Dialplan entries to your Call Menus at the bottom of the Modify Call Menu screen.
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Re: Callmenu to custom extension

Postby callcentertech » Mon Dec 13, 2021 1:37 pm

Setup a timeout of 1 seconds in call menu. and set route timeout action to your extension.
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