Catch Dropped Calls from call menu to a list

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Catch Dropped Calls from call menu to a list

Postby callcentertech » Wed Dec 22, 2021 9:29 am

Tech Info:

SVN: 3534
VERSION: 2.14-832a
BUILD: 211027-1031

1x DB
2x Web+Ast

This is my setup:

DID > Call Menu > Call Menu > Ingroup

I have already setup drop lists for Inbound groups and that is working perfectly.

I need to capture the callers who hung up while in the call menu abd then send them to a list. Please advise..

Thanks in advance..
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Re: Catch Dropped Calls from call menu to a list

Postby williamconley » Wed May 18, 2022 2:54 pm

Thank you for posting your full Vicidial Version with Build. You may want to consider adding your installation method with version (or .iso name). It's been known to help.

I do not believe that call menus have this functionality, but you could initiate a record during the DID phase and then kill that record during ingroup activity. That way if it dies in the call menu, it's already in place. No code changes. 8-)
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