Regarding campaign setting for better call performence

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Regarding campaign setting for better call performence

Postby pratikvicidial » Fri Mar 04, 2022 2:11 am

Hello Team,

I would like to do as possible as best configuration in the vicidial.

I have 35 agents with autodial campaign in the system. Below are my goal that need to be achieve
- Very few agents are waiting for calls with less then 20 seconds.
- Very few calls are waiting if all agents are connected.
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Re: Regarding campaign setting for better call performence

Postby Kabis » Sun Mar 06, 2022 12:08 pm

Based on Trunks set Ratio. Ratio - 2
In Server - Set Trunks and MAx call value.
Set MAX FILL CALLS per SECONDS value as 2 or 4 based on your trunks.
We are ready to help you,
Regards,
KABIS,
Email ID: kabisforu@gmail.com
Website: www.kabis.org.in
Skype: kabisforu
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Re: Regarding campaign setting for better call performence

Postby williamconley » Thu Jun 09, 2022 5:05 pm

pratikvicidial wrote:Hello Team,

I would like to do as possible as best configuration in the vicidial.

I have 35 agents with autodial campaign in the system. Below are my goal that need to be achieve
- Very few agents are waiting for calls with less then 20 seconds.
- Very few calls are waiting if all agents are connected.

There is no "magic setting" for Vicidial. You have to run the system with your leads through your carrier with your caller ID and your Shaken/Stir results. The number of people who actually answer and stay on the line long enough to have a conversation will be different for every system.

However, if you have enough agents on ONE campaign to allow Predictive Autodial (using Adapt dial methods, check the Vicidial Manager's Manual), you should be able to achieve your goals. 8-)
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Newest Product: Vicidial Agent Only Beep - Beta
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