vicidial.org

Hello Team,

I would like to do as possible as best configuration in the vicidial.

I have 35 agents with autodial campaign in the system. Below are my goal that need to be achieve
- Very few agents are waiting for calls with less then 20 seconds.
- Very few calls are waiting if all agents are connected.

Based on Trunks set Ratio. Ratio - 2
In Server - Set Trunks and MAx call value.
Set MAX FILL CALLS per SECONDS value as 2 or 4 based on your trunks.

pratikvicidial wrote:Hello Team,

I would like to do as possible as best configuration in the vicidial.

I have 35 agents with autodial campaign in the system. Below are my goal that need to be achieve
- Very few agents are waiting for calls with less then 20 seconds.
- Very few calls are waiting if all agents are connected.

There is no "magic setting" for Vicidial. You have to run the system with your leads through your carrier with your caller ID and your Shaken/Stir results. The number of people who actually answer and stay on the line long enough to have a conversation will be different for every system.

However, if you have enough agents on ONE campaign to allow Predictive Autodial (using Adapt dial methods, check the Vicidial Manager's Manual), you should be able to achieve your goals.