Predictive Not Working

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Predictive Not Working

Postby Ikram_Ali » Sun Apr 24, 2022 12:27 am

Hi,
I copied the DB from A Vicidial to B Vicidial server, everything looks great but Predictive Dialing not working. I googled a lot but no luck, even in asterisk cli there is nothing.

When I choose Manual as Dialing Method, it's working, even Inbound and Manual outbound also working fine but predictive not.

> 0x7fd130009ca0 -- Strict RTP learning complete - Locking on source address 122.160.30.213:32395
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
localhost*CLI>
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
localhost*CLI>

Here is the configuration of my B server.

Admin Version: VERSION:
2.14-853a
BUILD: 220328-1420
© 2022 ViciDial Group

Agent Login Version: VERSION: 2.14-658c BUILD: 220310-0935

[root@localhost ~]# cat /etc/redhat-release
CentOS Linux release 7.9.2009 (Core)
[root@localhost ~]#
[root@localhost ~]# cat /usr/src/astguiclient/trunk/version
2.14b0.5

Asterisk: 13.29.2

System Settings:
Version: 2.14b0.5
SVN Version: 3594
DB Schema Version: 1657

Can somebody help me out please...!!!
Ikram_Ali
 
Posts: 24
Joined: Fri Aug 23, 2019 1:21 pm

Re: Predictive Not Working

Postby Ikram_Ali » Sun Apr 24, 2022 8:06 am

Can somebody give a light on the same.
Ikram_Ali
 
Posts: 24
Joined: Fri Aug 23, 2019 1:21 pm

Re: Predictive Not Working

Postby carpenox » Mon Apr 25, 2022 5:54 am

Ill try to take a look today
Alma Linux 8.5 | Version: 2.14-858a | BUILD: 220513-0819 | SVN Version: 3602 | DB Schema Version: 1661 | Asterisk 16.17.0-vici
www.CyburDial.net -:- 725-22-CYBUR -:- My Blog: http://vicidial.blog -:- Whatsapp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 1848
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Predictive Not Working

Postby Ikram_Ali » Tue Apr 26, 2022 6:41 am

carpenox wrote:Ill try to take a look today

Hi Carpenox, thanks for your reply, now I shut down this machine. I will ask help again if there will be any.
Ikram_Ali
 
Posts: 24
Joined: Fri Aug 23, 2019 1:21 pm

Re: Predictive Not Working

Postby williamconley » Fri May 06, 2022 3:14 pm

When you move the DB there are some concerns:

Does the cron user have permissions on the new db server to make requests from all the dialers and web servers IP addresses? Easily verified from the CLI of each server. Same concept for the custom user (for Custom Fields in lists, since this user must have the ability to create/drop/edit tables).

Did you shut down the original DB server? Or just move the DB?

Are the screens still running on all dialers? Especially the screens that Must be on One (and only one) server?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 19952
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to Support

Who is online

Users browsing this forum: No registered users and 49 guests