Remote Agent call Hangup issue on caller hangup

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Remote Agent call Hangup issue on caller hangup

Postby govindbairwa90 » Fri May 06, 2022 1:32 am

Hi,

We have created few remote agents for inbound group that is configured with ringall method, all agents are on-hook enabled ..
Everything is working fine but when vicidial has initiated the call for agents and if customer has hangup the call within few seconds then the call is not being hangup of the agents and it rings until ring timeout.

Agents call should be hangup on same time as customer hangup the call, that's my requirement/need.

Please help me to know that can it be done or not, any help would be appreciated.

Thanks in advance.

VERSION: 2.14-854a
BUILD: 220429-1111
DB Schema Version: 1657
Asterisk Version : 13.21.1-vici
SVN : 3596
ISO : ViciBox v.8.1.2 181002
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Re: Remote Agent call Hangup issue on caller hangup

Postby williamconley » Fri May 06, 2022 3:03 pm

Does the Logged In agent interface properly show "Hung Up" when an inbound caller hangs up?

Is this you: viewtopic.php?f=4&t=40181#p149404
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Re: Remote Agent call Hangup issue on caller hangup

Postby govindbairwa90 » Fri May 06, 2022 10:43 pm

williamconley wrote:Does the Logged In agent interface properly show "Hung Up" when an inbound caller hangs up?

Is this you: https://www.vicidial.org/VICIDIALforum/ ... 81#p149404



No, this is not me.
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Re: Remote Agent call Hangup issue on caller hangup

Postby govindbairwa90 » Fri May 06, 2022 10:46 pm

We are not using web interface for agents, agents are remote agents.
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Re: Remote Agent call Hangup issue on caller hangup

Postby williamconley » Mon May 09, 2022 5:02 pm

govindbairwa90 wrote:We are not using web interface for agents, agents are remote agents.


I got that. This was me asking you to log in an agent and find out. Troubleshooting path will differ based on the results.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Re: Remote Agent call Hangup issue on caller hangup

Postby govindbairwa90 » Wed May 11, 2022 5:19 am

Hi Williamconley,

Thanks for you replies.

Now we have tested the same by logging agent on web and facing same issue.

You are saying that "Does the Logged In agent interface properly show "Hung Up" when an inbound caller hangs up?"

My question is : how we can check Hung Up option on agent screen if call is not landed to agent page? I mean to say that as we are using on-hook option .. call will not land to the agent page until agent answer the phone call, in between caller is already hanged up the call then how we can check Hung Up option on agent interface.
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Re: Remote Agent call Hangup issue on caller hangup

Postby williamconley » Wed May 11, 2022 9:57 am

The goal of the exercise was to find out if (on a LIVE CALL) the top right corner image indcates that a lead has Hung Up when they actually hang up, or if there is a delay or if there is no notice of the hangup at all. When on a live call. As a test.

At that point, we can determine where to go next.

Concept: If that image NEVER changes to indicate the lead has hung up, we go one way. If it DOES change, we go a different way.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Posts: 19960
Joined: Wed Oct 31, 2007 4:17 pm
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