Vicidial - Export Call Report Issue

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Vicidial - Export Call Report Issue

Postby ramizuabhalim » Tue May 31, 2022 8:44 pm

Hi Team,

I have some issue when I try to generate the export call report from vicidial.
It seems only capture for live call. The history does not capture.

I have try to replace the .php file "call_report_export.php" with the old one seems working fine and able capture the history.

My question is :

Is there any setting I need to set to fix this issue with the latest "call_report_export.php" file?

Vicibox Info :

Vicibox10
VERSION: 2.14-858a
BUILD: 220513-0819
SVN : 3607
ramizuabhalim
 
Posts: 97
Joined: Sat Dec 07, 2019 11:14 am

Re: Vicidial - Export Call Report Issue

Postby williamconley » Wed Jun 01, 2022 3:22 pm

Sounds like you may have uncovered a bug if all you did is replace the new file with an older one.

How far back did you go for the older file?

Is there a problem with continuing to use the older one? (Missing feature or bad data of some sort?)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Vicidial - Export Call Report Issue

Postby ramizuabhalim » Wed Jun 01, 2022 9:54 pm

Hi William,

Thanks for reply.

So far after I change to old one, can meet with our expectation to generate this specific report.

What is the causes with a new file is just capture on the live call when we tried to regenerate "call export report"?

Or I missed setting to fix this issue with new file?
ramizuabhalim
 
Posts: 97
Joined: Sat Dec 07, 2019 11:14 am

Re: Vicidial - Export Call Report Issue

Postby williamconley » Thu Jun 02, 2022 1:18 pm

Use debug mode on the page (usually "&DB=1" in the URL will provide some extra information. Myabe not enough, but it's possible.

In the end, though: You'll have to find the bug in the code.

I think I remember a bug like this one that was just a typo in a sql line somewhere.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Vicidial - Export Call Report Issue

Postby ramizuabhalim » Thu Jun 02, 2022 9:59 pm

Hi Williamconley,

I will try and see.

Thanks for your suggestion.
ramizuabhalim
 
Posts: 97
Joined: Sat Dec 07, 2019 11:14 am


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