Remote Agent Login Not Working

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Remote Agent Login Not Working

Postby bronson » Tue Jun 07, 2022 8:15 pm

Hello,
I'm following the tutorial in the manager's manual to set up a remote agent to be able to take calls from an outbound campaign. I created the remote agent using an existing user ID.

If I activate the user from the Admin side the campaign turns on and calls start routing to the remote agent's phone. Everything works fine.

However, when I attempt to log in to the remote agent login page at https://server-address/vicidial/vdremote.php I am unable to log in. I enter the same user ID and password that I use to login into the regular agent login URL at https://server-address/agc/vicidial.php but nothing happens. The login popup just refreshes and asks for login credentials again. If I click the back button on my browser I am taken to a blank page that has the error message "Invalid Username/Password: |||BAD|"

Any ideas? Thank you!
bronson
 
Posts: 95
Joined: Thu Oct 14, 2021 10:34 am

Re: Remote Agent Login Not Working

Postby striker » Wed Jun 08, 2022 5:16 am

what is the user level assigned to those remote agents
it should be minimum level 4 to login to /vicidial/vdremote.php
www.striker24x7.com www.youtube.com/c/striker24x7 Telegram/skype id : striker24x7
striker
 
Posts: 962
Joined: Sun Jun 06, 2010 10:25 am

Re: Remote Agent Login Not Working

Postby bronson » Wed Jun 08, 2022 10:55 am

striker wrote:what is the user level assigned to those remote agents
it should be minimum level 4 to login to /vicidial/vdremote.php


Thank you, Striker. That's what it was (doh) :oops:
bronson
 
Posts: 95
Joined: Thu Oct 14, 2021 10:34 am


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