9 being added to the number on the lead?

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

9 being added to the number on the lead?

Postby atkins513 » Thu Jul 07, 2022 12:20 pm

A number 9 is being added to THE END of every lead under Phone: when I click Dial Next Number, even though the number is not on the leads being loaded. I am sure this is just a setting but I am racking my brain. Where is the setting to append a number at the end or what setting do I have to change for this? This seems to be tied to the dialplan configuration. Any clue what I need to be changing in the dialplan?

Thanks for your help,
Gary

VERSION: 2.14-634c BUILD: 210421-2110
Last edited by atkins513 on Mon Jul 25, 2022 2:56 pm, edited 1 time in total.
atkins513
 
Posts: 54
Joined: Fri Jul 03, 2020 12:31 pm

Re: 9 being added to the number on the lead?

Postby striker » Fri Jul 08, 2022 5:22 am

can you post your dialplan and the cli log while dialing out.

type asterisk -vvvvvr to capture the asterisk cli log
www.striker24x7.com www.youtube.com/c/striker24x7 Telegram/skype id : striker24x7
striker
 
Posts: 962
Joined: Sun Jun 06, 2010 10:25 am

Re: 9 being added to the number on the lead?

Postby williamconley » Sat Jul 09, 2022 4:16 pm

Your Carrier's Dialplan Entry is capable of modifying the dial string when dialing.

But of course: Your statement that 9 is being added is somewhat vague: How do you know this? Where do you see the number with the extra 9?

My assumption is that since it's common to use 9 as the Dial Prefix, which directly involves the Carrier settings "Dialplan Entry" field, it's likely yours is screwy. As striker pointed out, the first step in troubleshooting/tracing the issue is to look at the asterisk CLI output and see when the 9 comes into play, but my guess ... 8-)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to Support

Who is online

Users browsing this forum: No registered users and 102 guests