Carrier stats only showing answer

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Carrier stats only showing answer

Postby Noah » Fri Jul 22, 2022 1:21 pm

Hi All Vici's!!

Anyone run into the carriers stats table on the realtime main report, only showing Answers and no other carrier responses?
What

VERSION: 2.14-847a
BUILD: 220217-2022
SVN version 3566

https://imgur.com/DTfHtj5
MyCallCloud.com - Cool Vici Customizations - Hosted - Configured - Supported
Web: https://mycallcloud.com
P: 888-663-0760
E: sales@mycallcloud.com
Noah
 
Posts: 90
Joined: Tue Feb 08, 2011 7:14 pm

Re: Carrier stats only showing answer

Postby voodoo_guru » Tue Aug 09, 2022 4:55 pm

We've encountered a similar issue.
This was resolved by adding the hangup extension from extensions.conf to any custom dialplan contexts that we created.

exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}-----${HANGUPCAUSE(${HANGUPCAUSE_KEYS()},tech)}))


In one strange instance, a reboot of the affected server was required.

Hope it helps.
voodoo_guru
 
Posts: 1
Joined: Tue Aug 09, 2022 4:26 pm


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