Time between disposition and next call

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Time between disposition and next call

Postby afod815 » Tue Jul 26, 2022 4:39 pm

Hello

we just started using Vici dial on our outbound call center, but I can't figure out how to make the dialer faster?

How can agents receive calls every 10 or 20 seconds?

Rite now they're getting calls every 1 to 3 minutes!

We have 8 agents on vici dial and we are an outbound call center

Can someone help me with this, what should I fix or what settings should I change I've tried every combination between Dial Lvl and Dial time out, Amd on/off tried changing my caller id maybe thinking Spam was ruining my connection. Still no good. What general setting should I share with you guys to help out currently on version 2.14b0.5

Thank you
afod815
 
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Re: Time between disposition and next call

Postby carpenox » Tue Aug 02, 2022 8:02 pm

you need good data, good carrier service with excellent connectivity, clean DID's and then adjust your dial ratio until you can get to less than 30 seconds, that would be a great accomplishment. good luck

Chris
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
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