All installation and configuration problems and questions
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
by realskinner » Wed Feb 01, 2023 10:56 am
Hi Everyone,
I have been reading the forum post related to the Short Duration Calls and I really can't find any solution about disabling the hangup button at a certain time like a delay. My problem is that our agents are hanging up the calls way earlier than 6 seconds and our carrier is penalizing us.
So my question is, is there any ViciDial feature or setting that I can disable the hangup button and add a delay to enable it?
Thank you in advance.
VICIDial by vicifast.com | VERSION: 2.14-858a | BUILD: 220513-0819 | Asterisk 13.38.3-vici | Linode Dedicated 16 GB | No Extra Software After Installation
-
realskinner
-
- Posts: 13
- Joined: Sat Jun 18, 2022 11:29 pm
by realskinner » Wed Feb 01, 2023 12:42 pm
Thanks for the feedback mflorell
Ths is my current ViciDial
VICIDial by vicifast.com | VERSION: 2.14-858a | BUILD: 220513-0819 | Asterisk 13.38.3-vici | Linode Dedicated 16 GB | No Extra Software After Installation
But I can't find that feature.
VICIDial by vicifast.com | VERSION: 2.14-858a | BUILD: 220513-0819 | Asterisk 13.38.3-vici | Linode Dedicated 16 GB | No Extra Software After Installation
-
realskinner
-
- Posts: 13
- Joined: Sat Jun 18, 2022 11:29 pm
by mflorell » Wed Feb 01, 2023 3:20 pm
You would need to upgrade your system, it is a feature that was added last month.
-
mflorell
- Site Admin
-
- Posts: 18339
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
-
by realskinner » Wed Feb 01, 2023 6:42 pm
mflorell wrote:You would need to upgrade your system, it is a feature that was added last month.
Got it, thanks a lot for the information.
VICIDial by vicifast.com | VERSION: 2.14-858a | BUILD: 220513-0819 | Asterisk 13.38.3-vici | Linode Dedicated 16 GB | No Extra Software After Installation
-
realskinner
-
- Posts: 13
- Joined: Sat Jun 18, 2022 11:29 pm
Return to Support
Who is online
Users browsing this forum: Baidu [Spider], Exabot [Bot], Google [Bot] and 168 guests