[Solved] Webphone not prompting to Call

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[Solved] Webphone not prompting to Call

Postby IanGP » Mon Feb 13, 2023 12:36 pm

Hi There,

VERSION: 2.14-873a
BUILD: 230204-1642
VER: 3682
Asterisk Ver: 13.38.3-vici

I've just completed an update to SVN 3682, and now when logging in, the web phone doesn't prompt to call.
Instead, after 15 seconds, the we get the prompt:

No one is in your session: 8600051
Go Back
Call Agent Again


Perhaps I need new spectacles, but I don't see in Phone or Campaign Details where this might be changed.

Any ideas?

Thanks
IanGP
Last edited by IanGP on Sun Feb 19, 2023 2:49 am, edited 1 time in total.
IanGP
 
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Re: Webphone not prompting to Call

Postby mflorell » Mon Feb 13, 2023 5:40 pm

Which version of the webphone are you using?
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Re: Webphone not prompting to Call

Postby alo » Mon Feb 13, 2023 8:11 pm

I noticed this started in an SVN a few weeks ago. I just set the webphone to auto call now with $webphone_call_seconds in DEFINABLE SETTINGS AND OPTIONS in vicidial.php
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Re: Webphone not prompting to Call

Postby IanGP » Tue Feb 14, 2023 12:28 am

Hi Matt,

mflorell wrote:Which version of the webphone are you using?


TBH I'm not actually sure of the version, we just use https://phone.viciphone.com/viciphone.php.

Regards
IanGP
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Re: Webphone not prompting to Call

Postby IanGP » Tue Feb 14, 2023 12:29 am

Thanks Alo,

alo wrote:I noticed this started in an SVN a few weeks ago. I just set the webphone to auto call now with $webphone_call_seconds in DEFINABLE SETTINGS AND OPTIONS in vicidial.php


I'll give that a go tonight.

Regards
IanGP
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Joined: Thu Jul 28, 2016 1:27 am

Re: Webphone not prompting to Call

Postby dreedy » Tue Feb 14, 2023 10:10 am

This is also happening to me as soon as i updated to svn 3682

webphone is:

https://phone.viciphone.com/v3.0/viciphone.php
1- mysql/apache Server (ViciBox 11) Dell R640
1- Dialer (Vicibox 11) Dell R620
1- Archive Server Drobo 810n

Asterisk 16.30.0-vici |VERSION: 2.14-900a | BUILD: 231115-1636 | svn 3787 |dbschema 1702
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Re: Webphone not prompting to Call

Postby dreedy » Tue Feb 14, 2023 10:36 am

Container ID: VICIPHONE_SETTINGS
change
# determines if the reg_exten is called upon successful registration
dialRegExten : 1
To
# determines if the reg_exten is called upon successful registration
dialRegExten : 0

Seems to have worked for me.
1- mysql/apache Server (ViciBox 11) Dell R640
1- Dialer (Vicibox 11) Dell R620
1- Archive Server Drobo 810n

Asterisk 16.30.0-vici |VERSION: 2.14-900a | BUILD: 231115-1636 | svn 3787 |dbschema 1702
dreedy
 
Posts: 168
Joined: Tue Nov 24, 2015 10:16 pm

Re: Webphone not prompting to Call

Postby IanGP » Sun Feb 19, 2023 2:48 am

dreedy wrote:Container ID: VICIPHONE_SETTINGS
change
# determines if the reg_exten is called upon successful registration
dialRegExten : 1
To
# determines if the reg_exten is called upon successful registration
dialRegExten : 0

Seems to have worked for me.



Thanks this worked for me.
And this is better for me than editing php (I have no ideal how to even spell php)
IanGP
 
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Re: [Solved] Webphone not prompting to Call

Postby covarrubiasgg » Tue Feb 21, 2023 12:16 pm

I will try that solution with the container.

I have been editing options.conf with

Code: Select all
$webphone_call_seconds  = '2';


I have been having this issue with all my new setups since December.
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Location: Tijuana, Mexico

Re: Webphone not prompting to Call

Postby vapiano » Thu Feb 23, 2023 3:28 pm

dreedy wrote:Container ID: VICIPHONE_SETTINGS
change
# determines if the reg_exten is called upon successful registration
dialRegExten : 1
To
# determines if the reg_exten is called upon successful registration
dialRegExten : 0

Seems to have worked for me.


Wow, thank you. I had the same issue after SVN update and that really helped :D
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