vicidial.org

Hello i am looking for Assistance with how to Enable QC i have Followed the Document
http://vicidial.org/docs/QC_PROCESS.txt

1. Enabled qc in the System settings, Then I enabled it on my admin account
2. Created and Made a Quality Status Template in the settings containers in fact made multiple
3. Created a Few Differing Score cards
4. I Went to Campaigns > Detailed> QC
Enabled the Status Container, qc Score Card and Webforms

At this Point i Should See Qualified Calls coming thru the quality control area. from what i understand but all I get is
*** NO CAMPAIGNS CONFIGURED FOR QC ***
Also I have tried configuring ingroups and Lists and get the same message

Qc Status Template Container

Code: Select all

# These types of containers are simply used for creating a list of
# QC-enabled statuses to apply to campaigns, lists, and ingroups.
# Simply put all the statuses that this template should allow in
# a comma-delimited string, as below:

DNC, NI, NA, Appoin


Any Assistance in getting the QC engine To turn on the last portion seems to be evading me in the instructions. Thanks.

Adam



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1 x DB, 10 x SIP, 1 x Web, 1 x Slave Database

VERSION: 2.14-848a
BUILD: 220218-1656
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Voip - Codec Default

Hate to Bump my own post a Week laterDoes anyone have the answer to this question?

Did you remember to enable access to QC for the user group you're currently logged in under?

Go to the user group settings and there should be a section for enabling QC campaigns called "QC Allowed Campaigns" - make sure that you've selected at least one.