Enabling QC?

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Enabling QC?

Postby AdamSS » Wed Mar 01, 2023 8:56 pm

Hello i am looking for Assistance with how to Enable QC i have Followed the Document
http://vicidial.org/docs/QC_PROCESS.txt

1. Enabled qc in the System settings, Then I enabled it on my admin account
2. Created and Made a Quality Status Template in the settings containers in fact made multiple
3. Created a Few Differing Score cards
4. I Went to Campaigns > Detailed> QC
Enabled the Status Container, qc Score Card and Webforms

At this Point i Should See Qualified Calls coming thru the quality control area. from what i understand but all I get is
*** NO CAMPAIGNS CONFIGURED FOR QC ***
Also I have tried configuring ingroups and Lists and get the same message

Qc Status Template Container
Code: Select all
# These types of containers are simply used for creating a list of
# QC-enabled statuses to apply to campaigns, lists, and ingroups.
# Simply put all the statuses that this template should allow in
# a comma-delimited string, as below:

DNC, NI, NA, Appoin



Any Assistance in getting the QC engine To turn on the last portion seems to be evading me in the instructions. Thanks.

Adam



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Re: Enabling QC?

Postby AdamSS » Tue Mar 07, 2023 10:01 am

Hate to Bump my own post a Week laterDoes anyone have the answer to this question?
AdamSS
 
Posts: 2
Joined: Tue Feb 28, 2023 10:32 am

Re: Enabling QC?

Postby jjohnson78 » Tue Mar 07, 2023 2:20 pm

Did you remember to enable access to QC for the user group you're currently logged in under?

Go to the user group settings and there should be a section for enabling QC campaigns called "QC Allowed Campaigns" - make sure that you've selected at least one.
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