VIDPROMPT to a specific inbound group

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

VIDPROMPT to a specific inbound group

Postby Basemmansor66 » Tue Mar 07, 2023 12:27 pm

Hello,

Please I want to check if it's something doable with the current version or not, I want to set the VIDPROMPT LOOKUP method then I have the customers' IDs split between agents so if the customer ID for example 123456 will be routed to a specific inbound group, and if ID 1234 then will be routed to another inbound group. not a specific agent but the specific inbound group which includes many agents assigned to this group.

version is 2.10-443a BUILD: 140617-2017

Thanks
Basemmansor66
 
Posts: 15
Joined: Tue Apr 09, 2019 5:42 am

Re: VIDPROMPT to a specific inbound group

Postby mflorell » Tue Mar 07, 2023 1:57 pm

That is not currently a feature, although we have programmed similar AGI script for clients to route based on account number groups before, so this is possible, but not something that is easily configurable.

As a side note, your VICIdial version is over 8 years old and has many serious bugs and security holes. I strongly recommend you upgrade to the latest version.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: VIDPROMPT to a specific inbound group

Postby Basemmansor66 » Wed Mar 08, 2023 9:07 am

Thanks for your reply
Can you send me the cost of program the AGI script?
Thanks
Basemmansor66
 
Posts: 15
Joined: Tue Apr 09, 2019 5:42 am

Re: VIDPROMPT to a specific inbound group

Postby mflorell » Wed Mar 08, 2023 10:12 am

For a quote, send a detailed set of requirements to <sales@vicidial.com> and we can quote it for you.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Support

Who is online

Users browsing this forum: Google [Bot], Majestic-12 [Bot] and 98 guests